Dun-Dun-Dunning!
___________ is the process of methodical communication with customers to ensure the collections of Accounts Receivable
Dunning
Accounts Receivable reviews a daily report, automatically generated by SAP to determine if a security deposit needs to be manually added.
True or False
True
What facet in C4C would you use to view installment plans?
Utilities Financials
What status indicates when a customer’s disconnection has started?
20-Disconnection Started
CSRs can add bankruptcy flags to business partner profiles on the alerts tab.
True or False
False
What date do you enter in the LPC Waiver End Date field to represent a permanent exemption?
12/31/9999
A guarantor must have an existing contract account in the system to be added for a non-cash security deposit.
True or False
True
When a customer finishes paying their installment plan, a BPEM is automatically created for Back Office to terminate the plan.
True or False
False
_____________ are short-term PNG plans that allow customers, who already have a scheduled disconnect non-pay date, to extend that disconnect date for a short period of time
Deferred Disconnect plans
The move out date for a pre-petition contract account should be the date the customer notified us about the bankruptcy filing
True or False
False-it should be the date the bankruptcy was filed
What tab (not facet) would you use in C4C to create a Due Date extension?
Contract account tab
What T-Code is used to change a security deposit in IS-U?
FPSEC2
When creating an arrears installment plan in C4C, the number of installments will automatically populate. It can be increased or decreased depending on the total amount.
True or False
False-it can only be decreased
What T-Code is used to display a disconnection document?
EC87
SAP will automatically _____ charges to a contract account based on a bankruptcy filing date.
prorate
What T-Code is used to display dunning history in IS-U?
FPM3
Incorrect postings and canceled Move-Ins are common reasons for __________ a security deposit
reversing
The ____________ can change installment plan information for customers that were enrolled in the wrong installment plan, enrolled for the wrong amount, or for customers that want to make changes to their plan information.
Accounts Receivable Specialist
What service order type would you select for a reconnect?
Credit Reconnect Order
If a customer was still in need of gas services after filing for bankruptcy, what transaction would we perform to create their post-petition contract account?
*Note: transaction is not referring to T-code*
Move in
DN01 is the code for what collection step in the dunning process?
Disconnection Notification: Invoicing
This is the default execution mode when posting an interest credit from a security deposit in IS-U
Ad-Hoc (Simulation)
A customer’s hard-to-reach meter showed more usage than anticipated. What plan type would be best for a customer who wants to pay for this prior usage in installments?
Back billing
If a customer is approved for Deferred Disconnect, their existing disconnect date is extended by __ or __ business days and their disconnection balance stays the same.
5 or 10
A _____ ______ ______holds all items, such as service charges, that are covered under the bankruptcy filing.
Pre-petition contract account