CYBER CLAIMS
ERISK HUB/RMPLUS
CONTINUING EDUCATION
CLAIMS
CUSTOMER EXPERIENCE
100

THIS LAW FIRM PROVIDES TRAVELERS’ BREACH COACH HOTLINE.

WHO IS MULLEN COUGHLIN?

100

A SECURITY COACH FROM SECURITY FIRM PROVIDES POLICYHOLDERS A ONE-HOUR CONSULTATION AT NO COST

WHO IS SYMANTEC?

100

THE COST TO SIGN UP FOR A CE CLASS AND RECEIVE CE CREDIT THROUGH A TRAVELERS UNDERWRITER.

WHAT IS FREE?

100

THIS SENIOR CLAIM COUNSEL HAS OVER 20 YEARS OF CIVIL DEFENSE LITIGATION EXPERIENCE, HAS BEEN WITH TRAVELERS FOR ALMOST 10 YEARS AND LIVES IN SPOKANE

WHO IS GEOFF BOODELL?

100

TO GIVE AN ANSWER BACK IN WORDS OR WRITING

WHAT IS AN ACKNOWLEDGEMENT?

200

TRAVELERS’ CYBER RISK CONTROL TEAM USES THIS THIRD-PARTY SERVICE TO IDENTIFY COMPANIES THAT MAY HAVE A VULNERABILITY.

WHAT IS BITSIGHT?

200

THIS WEBSITE HAS LOSS PREVENTION TIPS ON HOW A COMPANY CAN IMPROVE THEIR WORKPLACE, SAMPLE POLICIES AND IS ONLY AVAILABLE FOR POLICYHOLDERS.

WHAT IS RISK MANAGEMENT PLUS ONLINE? (RMPLUS)

200

A DEVICE HAVING A MAGNETIC NEEDLE THAT INDICATES DIRECTION. ALSO THE SITE WHERE CE PRESENTATIONS ARE LOCATED.

WHAT IS COMPASS?

200

THIS SENIOR CLAIM COUNSEL HAS OVER 25 YEARS OF CIVIL DEFENSE LITIGATION EXPERIENCE, HAS BEEN WITH TRAVELERS FOR 4.5 YEARS AND HAS A DOG NAMED BEAR?

WHO IS WENDY KENT?

200

USUALLY FOUND AT THE END OF A QUOTE LETTER, THESE ARE THE ITEMS A CUSTOMER MUST PROVIDE BEFORE BINDING A POLICY.

WHAT IS A CONTINGENCY?

300

A TRAVELERS INSURED DOES NOT HAVE CYBER COVERAGE, HOWEVERY THEY STILL HAVE ACCESS TO THIS CYBER BENEFIT.

WHAT IS A COMPLIMENTARY BREACH CALL?  

300

THIS IS A WRITTEN DOCUMENT THAT PROVIDES AN INCIDENT ROADMAP FOR THE INSURED ON WHO TO CONTACT AND WHAT THEY SHOULD DO IN THE EVENT OF A BREACH.

WHAT IS A BREACH RESPONSE PLAN?

300

THE AMOUNT OF TIME A CE COURSE LASTS FOR TO PROVIDE ONE CE CREDIT TOWARDS AN AGENT’S LICENSE. ALSO KNOWN AS 60 MINUTES.

WHAT IS ONE HOUR?

300

THIS NATIONAL LAW FIRM PROVIDES EMPLOYMENT PRACTICES LIABILITY HOTLINE SERVICES TO TRAVELERS INSUREDS

WHO IS JACKSON LEWIS?

300

THIS IS A ONE-PAGE OR TWO-PAGE DOCUMENT THAT PROVIDES INFORMATION ABOUT A PARTICULAR PRODUCT OR SERVICE.

WHAT IS A MARKETING SHEET?

400

THE AVERAGE AMOUNT OF TIME THAT AN INSURED WILL BE CONTACTED AFTER THEY SUBMIT A CYBER CLAIM.

WHAT IS 1 HOUR?

400

USUALLY DONE WHEN A NEW EMPLOYEE IS HIRED OR ANNUALLY FOR LONG-TERM EMPLOYEES, THESE VIDEOS CAN HELP TO BRING AWARENESS TO WORKPLACE POLICIES AND REDUCE EMPLOYMENT CLAIMS

WHAT IS HR TRAINING VIDEOS?

400

A MEETING THAT IS HELD ONLINE THROUGH THE USE OF A COMPUTER AND A CAMERA. 

WHAT IS A VIRTUAL MEETING?

400

THIS PERCENTAGE OF THE RETENTION IS RETURNED TO AN INSURED WHEN A CLAIM IS SETTLED AND THE RETENTION HAS BEEN EXHAUSTED

WHAT IS 10%?

400

THIS IS AN EFFECTIVE WAY TO INCREASE NEW BUSINESS BY SELLING NEW COVERAGES TO EXISTING INSUREDS

WHAT IS ACCOUNT ROUNDING?

500

TRAVELERS’ THREAT ACTOR NEGOTIATION VENDORS CAN ADVANCE UP TO THIS AMOUNT TO FUND A RANSOM PAYMENT.

WHAT IS $10 MILLION?

500

THIS ONLINE PLATFORM, POWERED BY NETDILIGENCE, CAN BE USED TO ASSIST SENIOR MANAGEMENT IN THE EVENT OF A DATA BREACH AND PROVIDES A MOBILE APP FOR SECURE COMMUNICATIONS EVEN IF COMPANY SYSTEMS ARE COMPROMISED.

WHAT IS BREACH PLAN CONNECT?

500

IN POWERPOINT, THESE NOTES HELP YOU REMEMBER WHAT TO SAY WHEN YOU PRESENT. ONLY THE SPEAKER CAN SEE THEM WHILE THE AUDIENCE ONLY SEE THE SLIDES.

WHAT ARE SPEAKER NOTES?

500

TRUE OR FALSE: AN INSURED MUST WAIT UNTIL THERE IS AN EMPLOYMENT CLAIM MADE FOR A WRONGFUL EMPLOYMENT PRACTICE BEFORE TURNING IN A CLAIM?  

WHAT IS FALSE?

500

AGENTS SEEK OUT THIS PERSON FOR ADVICE. OFTEN VIEWED AS A CREDIBLE SOURCE OF INFORMATION ON INDUSTRY TRENDS, COVERAGE AND SHARES THEIR KNOWLEDGE.

WHAT IS A TRUSTED ADVISOR?