QA
How many audits do you get a month?
What is 15 audits
What is the minimum number of orgs that has to be worked in shift?
What is 35
What PNP Code deals with payments?
What is PNP 24
How many Supervisors do we have?
What is 4
Who handles Focus issues?
What is Carmen Dickerson
Do we get QA'd on Scheduled calls?
What is No
How many releases should you aim to have in a shift?
What is 6
What PNP Code is "Provider Covid-19 Constraints"?
What is PNP 42
How many Leads do we have and what are their names?
Who is Jovan, Maria, Justice, Ashley
Who works HTP's for MRA and ACA?
What is Madison Mainord, Theresa Duncan
When should you check your QA?
What is every morning
What percentage should your IEX Lock Time be?
What is 10%
What PNP Code is "Project Closed PNP"?
What is PNP 21
What are the supervisors names?
What is Jane, Neka, Theresa, Angie
Who does the PNP Training?
What is Shannon Keith
How long do you have to appeal an audit?
What is 2 business days
What percentage should your IEX Idle time be?
What is 20%
What PNP Code is "Requesting Member Consent "?
What is PNP 15
What is our Associate Director's Name?
What is Elizabeth Hoff
Who handles orgs worked by the HP
(payment approvals)
Julia Decker, Theresa Duncan
How long does it take for QA to complete an appeal?
What is 7-10 business days
What should your IEX Business Time be?
What is over 68%
What PNP Code is Invalid Name/ID? (Tricky!)
What is PNP 41
What is our Director's name?
What is Lori Meyer
Who are 2 pretty amazing Human Beings?
What is Jane Owens, Jovan Alleyne