Unit 1
Communication Skills &
Customer Relations
Communication Skills &
Customer Relations
Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?
What is a collaborator?
When Steven asks questions in an open-minded way, he avoids:
What is attacking someone else's idea?
What do most businesses use to store information for future use?
What is a computer system?
Doug is 18 years old and has decided to run for president when he turns 35. He has set which type of goal?
What is a long term goal?
One way a business can reduce the risk of accidents in the workplace is by providing its employees with:
What is safety training?
The communication style appropriate for evaluation or counseling interviews with employees.
What is Formal ?
Which is not a tool that people use when participating in discussions?
What is sharing a personal experience?
Why is it important for businesses to store information for future use?
What is to make is accessible?
The newly redesigned Toyota Corolla is an example of:
What is product innovation?
The primary reason that governments develop workplace health and safety regulations is to:
What is to protect employees from injury and illness?
Which is an example of a textual graphic that is used in a business report?
What is a flowchart?
To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?
What are verbal skills?
Emma used her textbook to complete a study guide for her midterm exam in Spanish class. What type of source is the textbook?
What is a secondary source?
Which is an internal factor that might influence a business owner's decision making?
What is comfort with risk?
The first step in maintaining an inventory of supplies for the business is to:
What is develop a list of supplies that the business needs?
Which is a formatting characteristic of a full-block business letter?
What is no paragraph indents?
Take charge & direct, prefer to be in control, and task oriented are characteristics of what communication style?
What is a Controller?
Businesses assess their information needs to determine the type of information that will help them deal with:
What are specific problems?
After an employee collects the necessary facts, what is the next step that an employee should take to solve a problem?
What is analyze the information?
Which processes turn economic resources into goods and services?
What is production?
In history class, Dr. Smith is going over a timeline of the events that led up to World War II. What note-taking strategy would work best?
What is charting?
It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
What is a unique individual?
One way for businesses to obtain needed information efficiently is to:
What is to access a database?
A paradigm innovation occurs when:
What is a major shift in thinking causes change?
Jessie is designing a new style of bracelet to sell at school to raise money for FBLA. She has sold so many bracelets that she has assigned other members of FBLA to assist her in making the bracelets. Which production activity step is this?
What is dispatching?