Founders
What 3 taxonomy does Founders pod specialize in?
Billing, Settings, Internal
When someone requests to cancel or downgrade, what do you do?
Use the Transfer Case button to send it to Retention
A user reaches out because they can't see an Inbox thread that their coworker can. What should you check first?
The user's Role Permissions
What year was Podium founded?
2014
What role of user are we allowed to send Messenger Data to?
Account Owners
If a customer is unresponsive, what is the minimum number of outbound calls you need to make before closure?
Two phone calls. Voicemail if no answer
How do you check if a customer is 10dlc approved?
Twilio > go to the subaccount > Messaging > Regulatory Compliance > Brands > Brand name is the Org UID and under "Brand Status" > Registered. Also check the Campaign to ensure it's registered there too
What are the names of all the frontline managers for Support?
Marissa Taylor, Ryan Okelberry, Ivana Escalona, Christopher Sams, Jason Boyd, Peter Gottfredson
What tool can you use to check email notification delivery?
Sendgrid
If you need to get a case to a different pod, what button should you use?
The Re-Route button
When connecting Google Reviews to Podium, what role does the user need to have in Google Business?
Owner
What city in Utah is Podium located?
Lehi, UT
You get a spinning circle when trying to mock in via Admin, what is the issue?
The user is not assigned a location in Admin
Working in Text Messenger, at what point do you create a case in Salesforce?
Immediately after verifying the user and pulling up their account
Where can you download the Podium Payments activity?
Payments tile > Export button in upper right hand corner
Who is our department's executive? (Hint: Chief Strategy Officer)
Chance Olson
What are the two last names that exist in Slack and Salesforce for Marissa?
Taylor and Coughanour
In order to notify the TPS rep of an update on a case, how do you do it?
How can you bulk select multiple messages in Inbox?
Why did Eric and Dennis start Podium?
To help Eric's Dad's small business get more and higher reviews