Member Eligibility
It may be necessary to verify this when addressing questions related to eligibility on a dependent child.
What is Specific Contract Language?
When assisting with ID Card questions, provide the member with this date.
What is the Shipped date?
An ACH confirmation letter can be found here and referenced to the caller with an expected start date on when withdrawls will begein for the member.
What is TCS?
If a member passes away, this should be done to terminate the policy.
What is PEND an inquiry to EBS?
Before updating information for an active member on a group policy, it is necessary to deterimine if the member is on they group plan type.
What is electronic group plan?
It is necessary to view the eligibility here to determine if a policy has a future termination date?
What is the Customer Service General General Page in Facets?
ID Cards will be visible here, the following buisness day after the card is ordered.
What is TSG?
Blue Cross of Idaho will make this amount of attempts for Automatic Withdrawls before returning a member to coupon billing when a payment is returned as NSF.
What is One time only?
This team is available Monday-Friday, 8AM-6PMST.
What is Sales/Retention?
If authorized and allowed by the plan, Name, gender and date of birth should be sent here to be updated.
What is PEND to EBS?
This, identifies the Product, the Blues Plan and the Group.
What is the Prefix?
Do not complete an ID card request if this is on file.
What is a confidential communication request.
The IVR will except payments made for all debit or credit cards except for which two card types?
What is American Expres or Pre-Paid Debit/Credit Cards?
For termination requests when sales is not available requests should be sent here.
What is sales@bcidaho.com?
This move is expected to last less than six coninuous months. The member is temporarily moving and plans on returning to their physical address within six months.
What is a temporary physical move?
To view a historical prefix you will need to go here.
What is Prospecitive UM?
Members can view copies of their ID cards here.
What is Online?
Members will automatically be set up on this payment method unless an alternative method has been selected.
What is Coupon Billing.
An inquiry to EBS can be pended if this is showing in suspense.
What are past due premium amounts, including current month?
Changes or adds to an alternate billing address line in Facets should be sent here.
What is PEND to EBS?
If the policy is not a active, the termination date is this.
Members with this policy type will receive a single ID card for each member on the policy. Each card includes the individual member's name.
What is Managed Care?
It will take this amount of time for a member to be set up for ACH once the form has been received.
What is 1-2 billing cycles?
A, payment posting error, ACH withdrawl delay on initial set-up, data entry error and premium misquote are all examples of this.
What is an issuer error?
This can be requested if a dependent on the policy needs to request to have their mail sent to an alternative address.
What is a confidential communication?