DEALERS CHOICE??
WHAT DOES WORRY FREE LEASE COVER?
What is the?
5 BS
PPM MAINTENANCE - Oil changes, tire rotations and multi point inspections
COMP COVERAGE- Full comp coverage to match term and miles of lease
KEY FOB- 1 key fob replaced per year
1 Wheel Alignment per lease contract
What is? A PROTECTION THAT WILL WAIVE THE DIFFERENCE BETWEEN WHAT YOUR INSURANCE VALUES YOUR VEHICLE AND WHAT YOU OWE IN THE EVENT OF A TOTAL LOSS SCENARIO
HOW SHOULD YOU BEGIN TO HANDLE AN OBJECTION? (EX. - WHAT SHOULD YOU SAY TO A CUSTOMER IMMEDIATELY AFTER THEY SAY NO?"
WHAT IS? I COMPLETELY UNDERSTAND, MAY I ASK IF IT IS THE WAY THE COVERAGES ARE PACKAGED OR IS IT THE COST?"
WHAT DOES VSC STAND FOR?
WHAT IS? VEHICLE SERVICE CONTRACT
WHAT IS RUST PROTECTION BEST PAIRED WITH?
WHAT IS? PAINT PROTECTION TO ENSURE YOU HAVE 5 YEARS OF SURFACE RUST WARRANTY AND THE PROTECTION SANDWICH!!
WHAT IS THE MAXIMUM AMOUNT STANDARD CYA WILL COVER FOR A TIRE REPAIR?
What is? $50 PER REPAIR
WHO NEEDS GAP COVERAGE?
WHAT IS? MOST CUSTOMERS WHO ARE FINANCING, ESPECIALLY WHEN THEY HAVE LOANS OVER 70% LTV, MOST PRE OWNED VEHICLES, LOANS WITH NEGATIVE EQUITY BEING ROLLING, OR NO CASH DOWN!
WHAT SHOULD YOU RESPOND TO A CUSTOMER IF THEY SHUT YOU DOWN IMMEDIATELY WHEN YOU START YOUR BLUE SHEET?
WHAT IS? NOT (I LEGALLY HAVE TO EXPLAIN THIS) - YOU SHOULD EMPATHIZE AND LET THEM KNOW THAT IT IS THEIR OPTION TO DECLINE COVERAGES, BUT THAT IT IS YOUR RESPONSIBILITY AND IT MATTERS TO YOU TO EXPLAIN WHAT IS AVAILABLE, AND IF AT THE END THEY STILL CHOSE NOT TO GO WITH PROTECTION THAT IS TOTALLY FINE.
WHAT IS THE DEDUCTIBLE FOR WALSER EXTRA MILE WARRANTY?
WHAT IS? $200 DEDUCTIBLE
WHY SHOULD A CUSTOMER OPT IN FOR INTERIOR COVERAGE WHEN THEY LEASE A VEHICLE?
WHAT IS? THEY CAN GET STAIN AND TEAR WARRANTIES COVERED AND NOT HAVE TO WORRY ABOUT EXCESS CHARGE FEES.
HOW THICK IS OUR NEW CLEARSHIELD PRODUCT?
What is? THE THICKNESS OF A CREDIT CARD!
WHAT AMOUNT WILL OUR GAP COVERAGE COVER AND WHAT IS A MAIN BENEFITS?
WHAT IS? UP TO 150% LTV AND UP TO $1000 INSURANCE DEDUCTIBLE AND COVERAGE IS CANCELLABLE AS WELL!!
WHAT IS A WAY TO OVERCOME A CUSTOMERS WHEN THEY SAY THEY DON'T PLAN TO KEEP THEIR VEHICLE FOR 8 YEARS
WHAT IS? THE COVERAGE IS CANCELLABLE, TALKABOUT 6/75 OR LOOK INTO SHORTER GM OPTIONS
ALSO, REVIEW THE MILEAGE THEY DRIVE
WHERE ARE GM COVERAGES ABLE TO BE USED?
WHAT IS? ANY GM DEALERSHIP OR WALSER DEALER
WHAT IS INCLUDED IN PACK C?
WHAT IS? PAINT AND INTERIOR
WHAT ARE THE THREE PILLARS TO WORK AT OUR STORE?
What is? GOOD ATTITUDE, PERFORMANCE, AND RELIABILITY
SHOULD A CUSTOMER WHO PUTS MONEY DOWN BUT PURCHASES PROTECTIONS, ACCESSORIES AND HAS NO REBATES GET GAP PROTECTION?
WHAT IS? AS LONG AS THEY ARE ABOVE 70% THE ANSWER IS YESSS!!!
WHAT SHOULD YOU RESPOND WITH WHEN A CUSTOMER SAYS "I HAVE A GUY"
WHAT IS? IS YOUR GUY CERTIFIED, DOES HE HAVE DIAG TOOLS TO REPAIR THE VEHICLE CORRECTLY? ALSO, IF HE IS, HE CAN GET THE WORK DONE, YOU PAY HIM $100 AND HE CAN STILL DO THE WORK!
WHERE IS A GM DEDUCTIBLE WAIVED?
WHO IS THE VENDOR WE GET OUR ENVIRONMENTAL CHEMICALS THROUGH NOW? WHAT ARE THEY? (FOR WALSER AUTOSHIELD)
WHAT IS? METRO TECH AUTO - AND WE ARE GETTING SCOTCHGUARD AND 3M PRODUCTS
WHAT YEAR WAS THE EQUINOX FIRST DESIGNED?
WHAT CAN YOU CALL GAP?
WHAT IS? YOU CAN CALL IS GAP PROTECTION, GAP COVERAGE, GAP POLICY, BUT YOU CAN ***NOOOTTTT CALL IT GAP INSURANCE ******
WHAT SHOULD YOU RESPOND WITH WHEN A CUSTOMER SAYS THEY HAVE PURCHASED A VSC BEFORE AND HAD A BAD EXPERIENCE?
WHAT IS? EXPLAIN WALSER CARE COVERAGE - WHY WE ARE DIFFERENT, ALL IN HOUSE COVERAGES NO 3RD PARTIES
WHAT TYPE OF COVERAGE ARE WALSERS PLATINUM COVERAGES? WHAT TYPE OR TERM AND MILES AND DECUCTBILE DOES IT COME WITH?
WHAT IS? COMPREHENSIVE COVERAGE, AND THEY ARE ADDITIVE TIME AND ADDITIVE MILES AND IT HAS A 100 DISAPPEARING DEDUCTIBLE
WHAT YEAR VEHICLES RECIEVE THE SURFACE RUST WARRANTY AND HOW LONG OF A COVERAGE DO THEY RECIEVE?
WHAT IS? 4+ MODEL YEARS GET 3 YEARS AND UP TO ONE YEAR OLD UNDER 24K MILES RECIEVE 5 YEARS