Show:
Department Policies
Consultant Policies
Returns/Manual Orders
Costco/Will Call
Misc
100
When is the best time to be surfing the internet?
While off the clock
100
How many points does a consultant need to get to go on the cruise?
2,000
100
How long does a customer have to return product for a 100% refund?
30 Days.
100
When is the cut off to schedule will call orders for next day pick ups?
2pm
100
Which meats only have a two week opened shelf life?
Turkey Dices and Ham Dices.
200
When can you write a credit card number on a post it note?
Never!
200
What do we need to set up a Canadian consultant on direct deposit?
A voided check.
200
Why is an RMA number important on a return?
It explains to the returns department what is going on and if we will need to refund things such as shipping.
200
What is the email address you should direct Costco Customers to?
costcosupport@thrivelife.com
200
What countries are we currently helping with Thriving Nations?
Kenya, Ecuador, and Peru
300
Describe the policy of transferring calls.
When someone asks to speak with someone else in a different department: 1) Get their name and the reason for their call. 2) Ask the customer if you can place them on hold while you check to see if the requested party is available. 3) Press the "hold" button. 4) Press "transfer" and the extension of the person you are calling. (don't do anything else) 5) If the requested party does not answer, press "cancel". 6) Press "resume" and thank the customer for holding. Get the customer contact information and email the requested party with that information. 7) If the requested party does answer, tell them who is calling and why. 8) If they would like to take the call, let them know they need to hang up and then you will transfer the call. 9) Press "cancel." Press "resume" Thank the customer for holding. Let them know that you will now transfer the call to the requested party. 10) Press "transfer." and dial the extension. When it rings, press "transfer" again. 11) If the requested party does not want to take the call, press "cancel." 12) Press "resume." Thank the customer for holding. Get their contact information and email the customer contact information and message to the requested party.
300
Can consultants sell to other countries than the ones that we currently have presence in?
No consultant may sell, give, transfer, import, export or distribute Thrive Life Products or sales aids in any unauthorized country.
300
Can customers change items in packages?
We have come out with a new policy in regards to Thrive packages. Packages With 6 - 12 Cans may exchange up to 2 cans 13 - 50 Cans may exchange up to 4 cans 51 - 150 Cans may exchange up to 6 cans 151 - 400 Cans may exchange up to 8 cans Rules: All cans involved in an exchange may only be swapped for product of equal or lesser value (BASED ON HOME PARTY PRICE), if the product exchanged is of lesser value the customer is to understand that there will be no price reduction to the original package price. We would like to emphasize that even if a customer submits a request to exchange items in a package, Thrive reserves the right to reject any submissions received. All exchanges must be approved by a supervisor.
300
What is required to schedule a will call pickup?
An order number (1plk...), date and time of pick up, and the name of the individual picking up the order.
300
Why do our FD bananas turn pink?
The pink comes from a reaction with the citric acid that put on the bananas to keep them from browning while they are slicing them prior to freezing them.
400
What should we do if we get a call from an elite consultant?
We are unable to take the call, we should direct them to their elite home parties representative. If they are unavailable, instruct them to email their rep or leave a voicemail and they will contact back as soon as they can.
400
Are we able to reinstate purged consultants?
No. There is one exception: if they got purged and call in the same commission period, if they process a Q that SAME month, we can re-instate.
400
What extension do you send customer's to if they need to give their credit card for a manual order?
Julia at ext 240
400
When can you assist a Costco customer?
With a recall request.
400
Do we have high altitude adjustments for our recipes or products?
All of our recipes and products are tested in Utah, we are at about 4500 feet, which is considered high altitude. Since this is the case, we do not need to make such adjustments.
500
When you have a questions, what resource should you use?
First check the website, newsfeeds, emails, and MonkeyHash. You can also check with your neighbo. If you still cannot find an answer, check with a supervisor.
500
What are the requirements to receive a T4A or 1099 form?
T4A forms (Tax form Canadians get) are sent to Canadian Consultants at the end of February, while U.S. consultants get them at the end of January. Consultants who made over $500 will receive a T4A Form, while U.S. consultants who made over $600 will receive a 1099 Form.
500
Can you combine parties to increase supply benefits?
No, the only reason a consultant should combine parties on a supply benefit is to allow a Canadian consultant to save on shipping. This order will need to go through Manual Orders.
500
How can a HP customer or consultant get a Costco Match Package?
To get the special discounted pricing, those packages must be put in the back office by the consultant. Consultants will always get a lower price that Costco.
500
List all of Thrive Life's organic products.
Raspberries Amaranth Hard White Wheat Quinoa Spelt Green Peas