Show:
Oh, that happened
Safety first!
Lessons!
You, the lifeguard
I want to go swimming!
100
What policy would apply to the following scenario? While working a sizzlers shift at Falgarwood pool, you notice a 3 finger wide whole in the main drain grate.
Main Drain Inspection - inlets and outlets - 3 people (diver, guard, stop button) - sign the paper - Every 30 days
100
This policy could be used in the following scenario: Before a leisure swim, one of the guards opening the facility notices a needle on the deck.
- The Sharps policy/procedure and form - How would you use it in this case?
100
What policy would apply to the following scenario: A woman approaches a lifeguard during a leisure swim. She wants you to put the tot docks in for her children. She says that her kids are in swimming lessons and that they use them all the time. She will supervise them so she says that they will be safe.
- Tot dock policy - directly supervised by certified instructor - why do they require extra vigilance?
100
What policy would apply to the following scenario: During a guarding shift, a staff member is wearing a staff uniform that is not up to our standards. The shirt is wrinkled and stained. They are not wearing the proper shorts, and they do not have a whistle. A member of the public approaches the supervisor to complain about the appearance of the staff member.
- Staff Uniform Policy - What does the policy state? - How would you use it in this case?
100
What policy would apply to the following scenario: A family of four comes to your pool and pays with cash. They enjoy the combo swim, but as you come out to switch over to leisure, they do not appear to be leaving any time soon.
One admission = one swim policy
200
On an early vacuuming shift at Lions, you come into the pool and notice that the pool is half full (or half empty, depending on your view of the situation). The jets are squirting water into the pool like a water fountain and there is no visible leaks in the filter room. Lengths patrons are waiting at the door and are becoming impatient.
Reporting Structure
200
This policy could be used in the following scenario: A man comes to pick up his child from the final day of lessons, however he seems to be stumbling in his step and slurring his words. Unfortunately, the man's son has not passed his level. Displeased with the result of his son's performance, he asks to speak to the supervisor. When you let him know what the child needs to work on, he becomes violent and starts to yell at the staff while stumbling, slurring, and knocking into other children. When you instruct him that the police will be notified, he begins to throw pool equipment around the deck and curse at the lifeguards.
- The R Zone policy. - How would you use this in this case?
200
What policy would apply to the following scenario: While working at Brookdale pool, instructors notice a parent viewing the classes from the deck. When approached and told to view from outside the fence, the parent says they view their child's classes from on deck all the time when they are at QEPCCC.
- Class Viewing - what is the universal rule? - where can you view at all of the pools? WO, IRCC, QEPCCC, GAP, CENTENNIAL, BROOKDALE, WEDGEWOOD, LIONS, FALGARWOOD, BRONTE.
200
What policy would apply to the following scenario? Two days ago, the awards hitlist was placed at your pool and your fellow guard, Olivia, is missing her current NLS. Without having brought her awards, Olivia comes into work this morning for the lengths swim.
- Awards submission policy - What does the policy state on: when awards are current, what awards are needed for your position, who do you give your awards to?
200
What policy would apply in the following scenario: 6 year old Billy comes to the pool with his mother for the afternoon leisure swim. His mother did not bring her bathing suit and does not intend to come on the deck or swim with her son today.
- Aquatics Admission Policy - under 7 rule - within arms reach - banding - swim test
300
During a special event day at the pool, the Mayor comes to your pool to make an appearance. As he comes on to the deck, you notice that he is holding a Tim Horton's coffee. What do you do and what policy would apply in this case?
- No food or Drink on Deck - Health Regulations - No exceptions, even for the mayor!
300
What policy would apply to the following scenario: During an evening lengths swim at an outdoor pool, a patron is stung by a wasp. Allergic to wasps, the patron begins to wheeze and the skin around their skin begins to swell. Their friend informs you that they have an EPI-PEN in their bag but that they will not be able to administer it on their own.
- Administering injections - How would you use it in this case? - Anaphylaxis Rescuer
300
What policy would apply to the following scenario: During your session A lessons, a woman comes to you with a complaint about another patron in the female change room. She is concerned because there is a boy in the female change room with his mother and he appears to be about ten years old.
- Change Room Age Restriction - gender appropriate under 7 years
300
What are the town of Oakville non-verbal communication signals?
- major - minor - okay - slide - buoy line - clear the pool - within arms reach - sauna - conversation pool - rotation
300
What policy would apply to the following scenario: During a leisure swim, a child is using the 6 foot tall dry slide at Wedgewood pool. Although their parent is supervising them, it is apparent that the child is too short for the slide. They say the slide is not very good and they want to know where they can find a "Real" water slide.
- Recreational swimming guidelines - requirements for dry slide, waterslides - height requirements
400
When arriving for your morning shift at Brookdale pool, to your amazment, you notice that the pool is cloudy and green to the point where you cannot see the bottom! What policy would apply in this case?
- Ontario Public Pools Regulations - Need to see the black dot from 9m away - Must close
400
What policy would apply to the following scenario: a group of instructor guards are constantly making fun of their new cashier. They have a nickname for him/her and play practical jokes on him/her. The cashier approaches their supervisor to ask what he or she should do to stop this.
- The harassment policy
400
What policy would apply to the following scenario: During your evening lessons, a mother and her child enter your Parent and Tot 2 class. While in the water, the mother begins to breastfeed her child. Shortly after she has began, a father from your class approaches you to inform you that he finds this act to be repulsive and he would like you to put a stop to it.
- Breastfeeding - previous incidents - human rights policy
400
What policy would apply to the following scenario? Billy arrives 15 minutes late for staff training. He sits down and starts staring into space. He is not participating and keeps talking about how "stupid" it is. When it comes time to do his NLS skills, he cannot get the brick from the bottom of the pool.
- Staff Training and Performance - Why is ongoing training provided? - Mandatory - Failure to attend
400
What policy would apply to the following scenario: At your morning lengths swim, a man comes to the pool with his daughter. The man informs you that she is seven years old and a very strong swimmer. He woud like the two of them to be able to go to the lengths swim together.
- Lengths Swim Etiquette - swim test policy - admission policy
500
While helping out the cashier in the office, you notice that the guard in the shallow chair has their phone out and is sending a text message. What would you do in this case, what policy applies, and what would the result be?
- Personal electronic devices - Removal from the pool deck, review of conduct, possible removal or suspension from employment.
500
What policy would apply to the following scenario: When arriving for your shift, you notice that the swim currently taking place is fairly busy. There is only one guard in the chair, while the other is in the office with the senior. When you count the heads of the swimmers, you notice that there are a total of 39 of them.
- Guarding station, rotation, guard to patron ratios
500
What policy would apply to the following scenario: A woman comes on the FIRST day of lessons to register her child for swimming lessons. She wishes to put her son in a swimmer 2, and you have one spot available.
- pay for the one class - register online at home or call the IRIS line (ASAP because your spot may be gone) - we cannot make any guarantees!
500
What policy applies to the following scenario: A senior and a guard are guarding a lengths swim at Lions pool, which is an outdoor facility. While the guard is on the chair, the senior heads down to the filter room which is far away from the pool and in the basement. During this time, a swimmer dives into the shallow end and suffers a spinal injury. The guard signals a major with their whistle and jumps into the pool. Unfortunately, the senior is taking their time in the basement and no EMS phone call is able to be made.
- Within Call - How would you apply the policy in this case?
500
What policy would apply to the following scenario? Two patrons come to pool for the afternoon leisure swim. The first pays cash, however, when the second goes to walk in without paying, you tell them that they must pay. The first patron informs you that the other patron is in fact their aid worker, who they assumed would get in for free without any form of identification.
- Express Pass Policy - how/where to get it?