Duty Rounds/Desk Shifts
What times should I sit the desk if I am on duty on Saturday?
7pm-10pm!
On Friday and Saturday, the time you sit the desk will be different than the rest of the week.
You get a call about room 999 being too loud and it's past quiet hours. What do you do?
1) You go up to the room and knock on the door.
2) You ask residents to quiet down.
3) You verify in your next set of rounds to make sure the room is respecting quiet hours.
Besides closing, when should you use a Master Swipe to open a room?
When doing a lockout and once you have verified the resident actually lives there.
You see a student using the phone behind the front desk to make prank calls. What do you do?
Ask them to stop, get their name & ID, and write an incident report.
When is your KCE weekly due?
Mondays at 9am - but you can turn it in earlier.
What days do I do 2am rounds?
Thursday, Friday, and Saturday!
On Thursdays, you will do 9, 12 & 2. On Fridays & Saturdays, you'll do 10, 12 & 2.
You notice a room is being loud on your rounds. You knock on the door to ask them to quiet down. When you knock, you hear clinking, "shhh it's the RA", and "go hide". A student opens the door and smells like alcohol. What do you do?
1. Introduce yourself and explain what you hear and smell.
2. Ask politely to be let into the room since there is suspicion of alcohol. (If they refuse, call HD on duty for guidance).
3. Take pictures of the IDs of everyone in the room (including the people who are hiding).
4. Find and take pictures of all the alcohol and ask residents to dump all of it in the sink. (As you look for the alcohol, do not open anything yourself - ask THEM to open it for you)
5. Put the empty bottles in the trash bag and have the resident take it to the trash room.
6. Write an incident report.
If a resident tells you they have a maintenance concern, what should you do?
Remind them to fill out the QR code, because KJ and I are the only ones able to input them. (Exception for emergencies - at that point call HD on Duty)
A student is physically ill in the lobby bathroom. You are unsure if they are intoxicated or ate bad chicken. What do you do?
Check if they are okay. Try to understand if they are in need of medical attention (pro-tip: Ask with a neutral tone to ensure that you are not leading them to say no). Call the HD on duty to report bodily fluids in a public space. Alert the HD if you believe the student is intoxicated. Take a picture of their student IDs.
When are your Community Experience Proposals due?
The 3rd Monday of the month prior.
At what time do you toggle on each day of the week?
Monday - Friday: 5pm
Saturday & Sunday: 9am (24 hours)
What does QPR stand for and when do you utilize it?
Question, Persuade, Refer
You utilize this as a suicide prevention method if a resident is experiencing suicidal ideation.
If you engage in QPR, always call the HD on Duty.
Define each of these terms:
A) Respondent
B) Complainant
C) Witness
D) Student of Concern
A) A student who has allegedly committed a violation to the Code of Conduct
B) A student who files a formal complaint
C) Someone who has information on a situation
D) Student who requires follow up/extra care
You are looking out your window and you see a Snag scooter hit a pedestrian. What do you do?
Call TCU PD and the HD on duty to report the incident. You should also go outside and check on the student to give PD accurate information.
After responding to a situation, when should you submit your incident report.
Immediately after while the information is fresh!
If you are on duty, when can you not leave the building?
Once you start sitting the desk until the next morning.
You hear someone use offensive language about someone based on their race, gender or sexual orientation. What do you do?
Write an incident report and follow up with any students who may have been affected by those remarks. HD, Dean of Students & OIE will follow up with those who used the offensive language.
When would you give out the HD on duty number to someone?
NEVER! If a student is asking to speak to an HD, call the HD on duty and process next steps with them.
A student is taking their phone out of their pocket, and a vape falls to the ground. What do you do?
Ask the student to stop and provide their student ID. Educate the student on TCU vape policies (if THC is present, they could catch a felony charge). Call the HD on duty and TCU PD so PD can test the vape for drugs.
When is the earliest you can submit your Duty Log?
After your last set of rounds. (However, if something happens after that, you should resubmit it)
What should you ALWAYS do right after you toggle on?
Test RingCentral to make sure the calls are going through. If calls are not going through, call me or the HD on Duty to have the phone forwarded to you.
A resident who you are very close with discloses that they were sexually assaulted. After providing care & support, what do you do?
You let them know that you are a mandatory reporter call the HD on duty. NEVER write an incident report via Maxient in cases of a Title IX. Instead, email the report to the HD you spoke with.
Who do you contact if you:
A) Cannot make your desk shift?
B) Are switching duty with someone?
C) Need an extension for CE proposal?
A) Other RA's and CA's to find coverage and KJ once you've found coverage
B) Trisha/Abigail & CC Andre/Ethan
C) Trisha
If a parent calls asking for their daughter's room number to have flowers delivered, what do you do?
Tell them to send flowers to the building and our hall staff will send an email to the student to pick up the items at the front desk!
What time/day are both Community Experiences?
Mondays (Marion) at 7:00pm & Thursday (PE Clark) at 6:30pm.