If someone needs to find out how to apply for Medicaid, you should create a follow up for someone on which 2-1-1 sub-team?
What is ACA
100
You woke up late and will be late for work. You should definitely let someone know. Who?
Who is your supervisor?
100
Guidelines around keeping the information of individuals we talk to private is outlined in what document?
What is the Confidentiality Policy?
100
Calling someone back to see if they got the services they needed is called what?
What is a follow up?
100
In cases of child abuse, elder abuse, suicide or homicide, we are required to report the incident. This is called what?
What is mandatory reporting?
200
Someone calls and during the assessment questions you discover that the family has 2 children aged 2 and 4. Regardless of the need, another appropriate referral ought to be made to which program?
What is Help Me Grow
200
True or False. It is okay to plan last minute events, like going hiking with friend or taking a long lunch to get your nails done, for the same day as long as you give your supervisor at least an hour's notice you'll be leaving.
What is False.
200
When a caller goes unconscious or there is a risk of a violent act is the only okay to use this bit of information we gather without the callers permission or consent
What is phone number or Caller ID?
200
When assigning an endangerment follow up to yourself, you should get in touch with the caller within what time frame?
What is 1 to 3 days?
200
If you suspect abuse of an elderly person who should you contact?
What is Adult Protective Services?
300
A single man calls saying he has applied for and been denied for medicaid because of his income. You should have him talk to a member of the ACA team by doing what?
What is create a follow up?
300
There has been an earthquake in the Wasatch Front area. The way you let the organizers of the response know your status is through what channel?
What is a call or text
300
One way to ensure the confidentiality of data and caller information is to safeguard usernames and this other component of accessing software and databases.
What are passwords?
300
If someone you are on the phone with has a problem conveying their need because of uncontrolled emotion, language, or other barriers, you can call the resource on their behalf. This is called what?
What is Advocacy?
300
If you suspect that a person might be planning to hurt themselves or someone else, what type of assessment would you conduct?
What is lethality risk?
400
A single mother with 3 children is calling from her van in a friend's driveway and has nowhere to sleep. The agent on the phone would give the direct number of case workers at which program?
What is Homeless Diversion?
400
Requests for time off should be submitted to your supervisor by sending them a calendar invite and by entering the request into what other software/website?
What is ADP
400
UWSL and 2-1-1 data/call information can be shared with the public only in this form.
What is aggregate?
400
Before advocating on behalf of a caller, you ask permission of the caller to do so, explain what that means, and do what other thing before proceeding?
What is notify a supervisor?
400
If you determine the caller may need police assistance and the decline your offer to make the call, what is the best thing to do?
What is call anyway?
500
An HR Director from a small corporation in Midvale calls asking for ideas for volunteer opportunities for their staff. The best thing to do is to transfer them to which person?
Who is Allison Cundiff?
500
If you should report to an offsite location to begin work, you should only count time and this other measure in excess of what your normal commute is.
What is mileage.
500
This type of call record information should never be shared with the media or a private company.
What is personally identifiable information?
500
Calling on behalf of a client, soft/warm transferring to a referral, negotiating and escalating on behalf of a client and what other mode of assistance are considered types of advocacy?
What is three-way calling?
500
Whenever you handle an escalated call where you call the police on behalf of someone else, you should enter it into service point as what call type?