Stats, Cleanings, and Rounds, oh my!
Your shift is 3 hours long. This is how many rounds you should do.
12
These two things you should wear during every shift:
Badge and Polo/Fleece
This is when your perm schedule is due
January 28th @11:59am
You realize the morning of your shift you are not feeling well and you decide to do this ________.
Call the supervisors as soon as possible.
There are two consultants at the desk -- There should be this many rounds done between the two of you in a 3 hour shift.
24
At least this many consultants should be at the desk at this time.
1
Unless you ask a supervisor first, you shouldn’t work more than this number of hours.
30 hours & 20 if you are international
Uh oh. Someone’s angry -- Name three things to do to de-escalate an issue with an irate patron or an issue with another consultant.
1. ask supervisors to step in
2. stay calm
3. practice empathy
4. ask them to take a step outside with you.
5. still be respectful and have a positive tone of voice.
At 11AM, you take stats at Tillett and there are two IMLs reserved and 20 of the GAL computers taken. The number you log is . . .
70
Munch munch . . . This policy applies for all consultants AND patrons
Food is not allowed behind the desk ! Use the breakroom or chairs on the side in the library for a food break.
Your relief isn’t there . . this is what you should do.
Don't sign out or leave without the relief and contact the supervisors immediately for further guidance !
Send a message to tillett_lab with this heading if you need a shift excused
Shift Excusal Request - netid - shift time - date - location
At 5PM, you should now be recording this number in the stats sheet.
Down Machine
@#$%^& - This should be kept at a minimum
Noise level
Darn! You got to work at 8:07AM. This is the time you should clock in for.
8:07am with a comment for your lateness !
ICP came to fix the down printer at Plaza and provided you with the receipt this is what you should do
1. Sign the receipt
2. Place it properly on the desk
3. Call sup office and let them know to pick it up
There is a class booked in the basement of the Carr library. This is the number you would log in the stats sheet
30
I need to call another lab . . . I can use this to find the answer.
Important Numbers Sheet
Nice! You got to shift at 8:03AM for your 8AM shift. This is the time you should clock in for.
8:03 am !
You forgot the code to disarm the alarm and there are no supervisors available ... this is what you should do
1. call RUPD (non emergency) & inform them of the issue
2. send an email to tillett_lab@oit.rutgers.edu
3. ask the supervisor to provide you with the code and save it in your notes