Policy A-Z

Attendance

100

How many points can a store team cleaner accrue before they go to termination review?

33 points 

200

True or False: An employee can earn back 2 points by covering a 4 hour call off. 

True: An employee can cover a call off for a minimum of 4 hours to receive 2 points back. 

300

How many points does an employee get if they call off 4 hours in advance. 

3 points

400

What is the policy for calling off for a shift?

Call the store you are scheduled at for the day to let them know. Follow up with CMC via text or call to let them know you called off.

500

True or False: You call off for your shift on Friday but work Sunday or Monday instead. Attendance points will still be applied for your call off. 

False: Per the updated store team cleaner attendance policy. No points will be added as long as you make up that shift that week or the following week. For example, if you call off Friday/Saturday-shift should be made up Sunday/Monday that week. If you call off Tuesday/Wednesday/Thursday-shift should be made up Sunday/Monday the next week. 

Personal Appearance

100

True or False: An employee may wear their diamond wedding ring. 

False: An employee is only permitted to wear a plain wedding band with no raised gems or stones. 

200

What is the policy on facial hair?

• Employees are permitted to have a clean, neatly trimmed and well-groomed mustache or beard.
• Mustaches should not extend beyond the upper lip and beards should not extend onto the neck.
• Beards, goatees, mustaches and sideburns are expected to be uniform in length and should not exceed ¼ inch in length.

300

What is permitted to be on the natural nail only?

Traditional Nail Polish, Gel, and Dipped Acrylic Powder

400

What is the policy if an employee has hair longer than shoulder length?

Shoulder length (or longer) hair must be pulled back and secured above the shoulder when possible and should be secured by a Sheetz-issued hat or visor.

500

Where can store team cleaner nametags be worn?

Right side of uniform shirt or on hat

Store Uniform

100

What color undershirts can be worn?

White, Black, Charcoal gray or Red shirts.

200

True or False: An employee can wear Black Cargo Pants

False. Only solid colored black or blue jeans (dark, medium, or light) or black tailored pants are permitted. Capri, Carpenter, Cargo, Scrub, Stretch, and Yoga Pants are not permitted. 

300

What's the difference between the black sheetz jacket and the red sheetz jacket?

Black Sheetz jacket can be worn for outside tasks such as trash and cardboard. Red Sheetz jacket is for inside tasks such as freezer pulls, drink cooler, and beer cave.

400

When can we wear the brand approved shirts? ex. Sheetz for the Kids shirts. 

On Fridays and paid Holidays. 

500

Where are the black windbreaker jackets allowed to be worn?

Sheetz windbreaker jackets may be purchased by individual employees to wear on cold days. They may only be worn at the registers and must be removed in any food service areas.

Food and Beverage

100

True or False: Both the red sanitizer bucket and green detergent bucket get coded for 4 hours when using?

False: Only the red sanitizer bucket needs to be coded for 4 hours when being used

200

True or False: I can use my 50% off discount for my family. 

False: An employee may only use their 50% off while they are on the clock and only for themselves. 

300

When can the restroom closed sign be used and for how long?

When cleaning the opposite gender restroom and for no longer than 20 minutes at a time. 

400

How much is the monthly limit for Sheetz card discounts?

100 dollars

500

What items are not included in the 10% discount?

All employees, whether on duty or off duty, are eligible for a 10% discount on all food and beverage items with the exception of grocery items, take-home dairy and restricted age products including beer, wine and cigarettes.

Misc

100

What percentage on Friendliness pillar will get store to the $1/hour range?

78-100% on Friendliness pillar will earn store team members/team cleaners the max $1/hour worked for the quarter bonus

200

True or False: You notice a customer is stealing and they walk out the door and get in their vehicle. You follow them out to get a license plate. This does not violate the no confrontation no chase policy. 

False: Following a customer out of the store violates the no confrontation no chase policy. 

300

What is the break policy?

A minimum of a 31-minute unpaid break will be given to all hourly store employees who are scheduled for and/or work a shift of over five (5) hours. Employees will punch out at the start of these breaks and punch back in at the end of these breaks and are required to begin and end these breaks promptly.

400

What is the social media policy?

Employees should not post content about, or any image of, Sheetz, management, co-workers or customers that is vulgar, obscene, threatening, intimidating, or a violation of Sheetz’s policies against discrimination, harassment, or hostility on account of a legally protected class, status or characteristic, such as race, age, or disability. Employees should not disparage or discredit Sheetz’s products or services, or the products or services of its customers, vendors or competitors.

500

What is the Store Employee On-Duty Sales Policy?

• Employees may not ring their own sales/purchases, or the purchases of their immediate family members, while on duty. Immediate family is defined as mother, father, son, daughter, brother, sister, husband, wife or legal guardian.
• Employees are required to keep the receipt with the respective food/beverage item(s) purchased (with the exception of the self-serve coffee and fountain drinks). For purchases made through SheetzGo!, employees are required to show their digital receipt at the register.
• Employees are not required to ring free, on-duty employee self-serve coffee, self-serve tea, self-serve Cupo’ccino or Fizz City fountain products into the register (unless they are provided to on-duty police officers).
• An employee is not to set aside items for a later purchase.