Let's start HERE
"To promote social wellness for our community"
What is our Mission Statement?
Sources protects personal information with appropriate safeguards. For example, all documents with personal information are kept in these spaces.
What are locked cabinets and or the secure "Sources" drive for electronic documents.
What does the acronym OHS stand for and what is the purpose of this committee?
What is Occupational Health and Safety. They meet monthly to review and discuss matters pertaining to the health and safety of Sources employees.
The purpose of THIS process, is to ensure Sources continuously improves it's impact and the quality of its services through PLANNING, MONITORING and EVALUATION.
What is the PQI process?
True or False: Employees, contractors, practicum students, applicants for employment or any other such person has the right to have all information about them kept strictly confidential.
True.
All printed or electronic materials (i.e. letterheads, surveys, broachers, envelopes or advertisements of programs) must include this.
What is the Sources name and logo.
Clients are given a program brochure upon their initial visit to inform them of these important points.
What are Client Rights and Responsibilities?
This is where a staff member can find all OHS meeting records:
Every Sources program develops a ______ ______ of outcomes to define the purpose, method and desired outcomes of the program.
What is a Logic Model?
Does Sources have a dress code?
Yes. Policy 10.20.8 Professional Attire
Our Policy and Procedure manual can be found here.
There are essentially 4 steps to take when a client has a complaint. What are those steps?
1) Client discusses matter with individual involved.
2) If not resolved, client presents complaint in written form to Program Manager or Supervisor.
3) If still unresolved, program manager/supervisor must bring complaint to CEO
4) If still not resolution, CEO must bring complaint to the Board.
These must be stored safely in a clearly marked and locked cabinet away from food and flammables.
What are cleaning supplies and toxic substances.
This is the quarterly process that all practitioners engage in to help determine our outcomes within the logic model.
What is File Review?
In this section, you can find information on employee responsibilities
What is Section 10: Human Resources?
True or False: All comments, feedback, or complaints about organization staff, clients or property should be directed to the Chief Exec. Director (David) straight away.
False. It should be directed to the specific Program Manager, ED or Chief Operating Officer.
Clients of Sources have the right to refuse service, treatment or medication at any time unless this is in place.
What is a court order limiting the client’s right to refuse intervention.
All programs must have available and clearly communicate the location of all emergency equipment including: First aid kit, Fire extinguishers, smoke detectors, flashlights and an earthquake kit. Where are these located? (TEAM EFFORT)
First aid kit --> in the scan basket cupboard
Fire Extinguishers and Smoke alarms --> Throughout the building
Flashlights --> in each bathroom
Earthquake kit --> In backyard play area
These terms are in our Logic Model: inputs, outputs, outcomes, indicators and activities. Can you name an activity that practitioners use to collect data?
What are: Referrals, client screening, intake assessment, service planning/goal setting and interventions.
In 2023 a new policy around personal electronic devices was added to section 11, what is this new policy?
11.5.11 Use of Personal Electronic Devices:
Personal electronic devices may not be used to access or store Sources owned information, including all client related work (ie. Client notes, files, contact, emails etc).
True or False: Only full-time staff and volunteers receive training in multiculturalism, anti-racism and harassment.
False. All staff and volunteers receive this training.
Bonus question: Name one of these trainings you have participated in.
Staff must always maintain a professional relationship with clients. It is not permissible for staff to accept this from clients.
What is money, monetary gifts or to gain personal benefit from a relationship.
What is the name of the form that must be filled out within 24 hours of an "unplanned event that results in harm (injury, illness, loss, property, environment or equipment damage) and where is it located?
What is an "Incident Report"
Located: O Drive--> Sources Public --> Sources Forms --> OH&S Forms
The PQI Committee meets the month after the PQI review month. During the meeting, committee members review the results of the PQI cycle, discuss areas of improvement and create THIS.
What is an ACTION PLAN?
What did the cleaner say when he jumped out of the closet?
SUPPLIES!