KidHub Policies
A child arrives who is not scheduled for the day, what do you do?
You call Management to make sure they are able to stay. DO NOT let the parent leave until you have heard back from Management.
What does high-quality programming look like during the summer?
High-quality summer programming is engaging, organized, and child-centered. Children are actively participating, having fun, and offered a variety of activities throughout the day. Staff are involved, enthusiastic, and interacting with the children rather than simply supervising. Children feel safe, included, and excited to come to KidHub each day.
You have a child who bumps their head on the playground what do you do?
You make sure the child is okay, give them a concussion check (found on the tablet dashboard), get all the information BEFORE calling management to call home and let the parent know what happened. Write a report for the parents.
What are some of KidHub's Attention Grabbers?
- Chica Chica - Boom Boom
- KidHub High Five
- 123 eyes on me- 123 eyes on you
- If you can hear me TOUCH YOUR NOSE!
- Spongebob... SQUARE PANTS
How often do you apply sunscreen and at what UV do you put sunscreen on?
UV 3 or above- every 90 minutes!
What do you do if someone arrives to pick up a child who is not on the pick up list?
Call Management and they will contact the parent to make sure it is approved. DO NOT let the child go with the person until you hear back.
You have children who are not interested in Clubs, group games, or field trips/guest speakers. What do you do?
Encourage children to participate and give the activity a try, but do not force them to join. Offer alternative ways to be involved, such as helping lead the activity, observing, or playing nearby if appropriate. During field trips and guest speaker presentations, children must remain with the group, be respectful, and follow staff directions, even if they choose not to actively participate.
What do you do if a child is still at the centre after we close?
Call management right away and they will get in contact with the parents.
What is HEROES?
H- Helping Hands
E- Empathy
R- Respect
O- Open minds & Ears
E- Etiquette
S- Safe Play
How often should children and staff be drinking water and what is a water break?
Every 90 minutes- on hot days more (like every 30 minutes). When you call for a water break that means playing STOPS and all children come take a drink of water.
What is our medication policy?
- communication from management that child is starting medication
- medication form filled out EACH time you administer the medication to the child
-medication and form in the LOCKED medication bag
What can staff do to ensure we are having a GOOD quality summer?
Be actively engaged with the children, come prepared each day, and create a positive and welcoming environment. Encourage participation, and build strong relationships with the children. Communicate effectively with your team, maintain safety and active supervision at all times, and be flexible when plans need to change. A high-quality summer program is one where children are safe, included, engaged, and excited to come back each day.
What do you do if your head count doesn't match the IPad?
- Ask team members to make sure you are not miss counting.
- Get all children to stop playing and to come to the teachers
- Do Attendance Point A-Point B
- Call management if no one saw a child leave
What is our Flag system and who determines when a flag is given?
Warning - First time incident
Yellow Flag- One day suspension
Orange Flag- One week suspension
Red Flag- Expelled from KidHub
Management will determine what Flag should be given but all information needs to be in the EOD and documented VIA reports.
You have a child who falls off their bike and gets a big scrape on their knee, what do you do?
- Clean wound (with water or saline water provided in First Aid Kids), take a picture if its is really bad (Management will send this to the parent)
- Bandage the wound up and check in on them frequently to ensure they're okay
KidHub has a specific way of doing attendance - what is that policy?
Attendance Point A- Point B!
Children will physically move to a different area during attendance. After all children have transitioned, staff will do a head count to confirm the number matches the number on the iPad.
When a guest speaker arrives or a field trip is happening, how can you prepare the children?
Prepare children by reviewing expectations before the guest speaker arrives or before leaving for a field trip. Discuss appropriate behaviour, listening skills, safety rules, and how to show respect. Let children know what to expect, encourage them to ask questions, and remind them that they represent KidHub while participating in the activity. Setting clear expectations ahead of time helps ensure a positive experience for everyone.
You are bringing your group inside from outside play when a child trips, falls, and appears to have a broken arm. What should you do?
Stay calm and reassure the child. A serious injury can be frightening, so helping the child remain calm is important. Avoid moving the injured arm and stabilize it using a sturdy object such as a clipboard, ice pack, or LEGO board. Secure the arm to the support to prevent further movement. Notify management immediately, provide details of the incident, and follow procedures for contacting the child's parents/guardians and arranging further medical care if needed.
What do you do if you have a child that doesn't want to leave the park and it is time to go back?
Give the child advance warnings before it is time to leave (for example, a 10-minute and 5-minute reminder). When it is time to go, stay calm and acknowledge their feelings: "I know you're having fun and don't want to leave." Offer choices when possible, such as choosing one last activity or helping lead the group back. Be firm and consistent with expectations that everyone must leave together. If the child continues to refuse, ensure the group is supervised and seek support from another staff member or management if needed. Never leave a child behind or allow them to stay at the park without supervision.
What do you do if a child arrives to the program and has peanuts in their lunch?
-Ensure the child does not eat the peanut-containing food in the program.
-Sanitize the area that the child was at to prevent cross contamination.
- Offer the child an snack from the snack bin
- Contact Management and we will tell the parent (or we will tell you to tell the parent at pick up!)
A parent complains about the quality of the summer program, management informs you, what do you do?
Remain professional and open to feedback. Listen to the concern without becoming defensive and work with management to understand how the issue can be addressed. Tell the parents that you will pass their feedback onto management and give them our contact information and encourage them to reach out to management themselves. Inform management VIA slack!
What is your job during field trips and guest speakers?
Your job during field trips and guest speakers is to actively supervise and engage with the children. Staff should remain attentive, ensure children are safe, respectful, and following expectations, and help manage behaviour as needed. During guest speaker presentations, staff should support participation, model respectful behaviour, and assist children who may need help staying focused or engaged. Staff are expected to be actively involved—not standing off to the side or using their phones.
You have a parent who arrives under the influence, what do you do?
Part 2
Ally is dealing with a broken arm and Olivia is on vacation what do you do?
-Remain calm and professional.
-Contact management right aways
-Ask the Child to go play and talk to the parent in private but safe space.
-Ask if there is anyone else who is able to pick up the child. "I'm smelling alcohol on your breath, do you think someone else can come pick up the child?"
- We are not ALLOW to withhold a child from the PARENTS
-Document your observations. Management will call the police and CPS.
What is something we should be doing with children throughout the summer to encourage leadership and positive behaviour?
What do you do if a child arrives to our program alone without an adult?
-Greet the child, sign them in and contact management right away
- Ask the child who dropped them off (if anyone did drop them off)
- If a parent is dropping off and NOT coming into the building, please immediately go outside to try to catch them
- Contact management to let them know that they arrived without a parent or without the parent coming inside