POLI
POLH
Miscellaneous
P360/QMS
Product Knowledge
100

I expire 10 years before the plan itself, but if you die before this expiration time you will get me.

What is:

Supplemental Term rider

100

What are the meanings of the following descriptions:

  • GRP ACCT – INTRM SUS
  • POL ACCT – PREM SUS
  • FPA ACCT - REG PRM

salary deduction payment

premium suspense update

basic premium update

100

Explain the difference between the following terminologies:

Level Death Benefit and Increasing Death Benefit

Inc: Sum Insured, Interest Fund, TFV

Level: greater of sum insured and interest fund, plus TFV

100

Under which heading do you find the most recently received documents for Life Insurance policies?

Locator

100

What is the minimum a client can withdraw from a solid investor?

$5000

200

On policy 100181745, which branch is does the agent belong?

What is: 

New Kingston branch

200

All encashments attract a fee, How much did Sagicor Life charge for processing the most recent request on 

003003938


$306.12


200

What is the name of the online platform clients can purchase coupon & investment policies on?

  • Client Web
  • E-Life
  • Online IL Web
  • Sagicor Connect

E-Life

200

For policy # 100182581, what date was the annual statement generated for the client?

11/27/2022

200

Using the Coupon Rate calculator, provide the estimated monthly premium amount for a 30-year-old female who would like to purchase a Purple Shield plan with a $2M coverage.

$2,368.33 (5)

300

Using the appropriate screen on CAPSIL, what would be the client’s exact new premium if he decides to change his mode frequency from monthly to annually on the system? Pol # 002887196.

$59,894.46

300

If the following client called for his disbursement amount available on Jun-27-2023, what would be the amount you quote to them? Pol #: 002887196.

$5,500.00/$5,000.00

300

Effective February 1, 2023, the interest rate for the JMD Guaranteed Investor has been increased to?

4.75% (5)

300

Why was this policy # 002872459 disbursement was delayed for processing. Submitted Oct-17-2023

Invalid banking info.

300

Which two plans does a client have the option of converting their Child Protector plan to once the insured attains age 21 (the plan expires) and no claim has been?

Total Woman (2.5) & Ultra Lifeline (2.5)

400

Provide the names of the Segregated Funds that Alecia Green invests in on her Sagi-gold policy (003006504) as well as the respective percentage allocations.

BALANCED FUND (SERIES B) = 30% (1.67)

EQUITY FUND (SERIES B) = 60% (1.67)

FOREIGN CURRENCY INDEXED FUND = 10% (1.67)

400

Fabian Miller visited the branch on June 12, 2023, to request a disbursement from 002975343 for $30,000. He called to check on the request and stated that he did not see the funds in his bank account. Provide the client with an update.

Funds were not sent via EFT (2.5); a cheque was prepared (2.5)

400

Policy A is currently in status 4. What will happen if the client tries to pay excess premiums?

  • The payments will bounce
  • Nothing will happen
  • Funds will be put into holding
  • Funds will be misallocated to the investments

Policy will be put ahead

Funds will be put into holding (5)

400

Based on the Periodic Review generated for policy 002046302, which of the following statements are false?

  • In order for Ms. Williams to keep her current sum insured, she must increase her premium.
  • Options 3 and 4 allow her to keep her current death benefit option
  • She has the option to increase her premium to $7,335.37 to keep her current sum insured of $3,000,000

Ms. Williams has the option to reduce her sum insured to $1,618,169 and keep paying her current premium of $4,111.73

Options 3 and 4 allow her to keep her current death benefit option.  (5)

400

Name 4 Universal Life policies currently issued or managed by Sagicor Life.

Ultra Life, Ultralife Line, Total Woman, Child Protector

500

What is the interest fund accumulated on this policy?

002598361

$119,292.44

500

Advise the date and reason for the last dishonored PAP on policy # 002746568. In other words, for when & why was the PAP unsuccessful?

28JAN2020, insufficient funds


500

What was the total deducted from GEORGIA ROOKWOOD's salary at JAMAICA NATIONAL TRUST [GP0870] in November 2020 ?


$10,754.99


500

Sojae Pottinger visited the branch on March 27, 2023, to submit a surrender request for her policy 002870501. To date, she has not received the proceeds from the request, and she has been checking her BNS bank account (Account No. 000414254) consistently since submitting the request. Provide an update for the client, be THOROUGH in your response.

The surrender request was processed, and the funds were sent however, the EFT was rejected May 26, 2023. (2) Reason: NO ACCOUNT OR UNABLE TO LOCATE ACCOUNT. (1)

Advise client to submit proof of banking for reprocessing of EFT (2)

500

Paul purchased his Maximum Protector plan on January 28, 2022; however, due to non-payment of premiums, his policy lapsed on August 28, 2022. On July 15, 2023, he reinstated his policy but sadly, Paul was diagnosed with Cancer on September 5, 2023; if he should submit a claim for his Cancer diagnosis, what benefit payout would the client be eligible for?

Refund of premiums – waiting period recommenced (5)