TM PPA Violations
TM Jessica is not adhering to the dress code guidelines. What type of violation is this?
Moderate: Conduct a verbal coaching conversation, understand the issue and coach! If it continues, leverage PPA!
You actively use profanity and raise your voice at your TMs. What type of violation is this?
Critical - will most likely result in termination.
You had a Guest get into an altercation with another Guest at the bar. You notice that they may be intoxicated. You see the bartender served them 3 Presidente's in 30 minutes. What do you do?
Deescalate the altercation. Call the intoxicated Guest an Uber and terminate the bartender. This is overservice!
A TM needs to delete an item on their table's check due to a mis-ring. They come to the office to ask if they can use your manager card. What do you do?
Leave the office, confirm the reason for the void, swipe the card yourself.
You witness a TM slap another TMs backside. What type of violation is this?
Critical - Since you witnessed, we do not need to investigate. Terminate the TM.
A TM calls in sick, but you are already short staffed. You convince the TM to come in, but you promise to get them out first! What type of violation is this?
Serious- will most likely result in a PDW.
TM shows behaviors of intoxication: Breath smells like alcohol, slurring words, staggering, lacking performance. What do you do?
Send the TM home. If you think they need an Uber- call one.
Reach out to TMR for potential investigation. If confirmed, it will result in termination.
You have an escalated incident that occurs in the restaurant and the police need to be called. What do you do next?
Create a ticket in the Crisis Hotline Portal.
TM Jack admits that he forgot to card a Guest and accidentally serves alcohol to a minor. What type of violation is this?
Critical: Since Jack admitted, Terminate TM Jack. If he didn't admit, call TMR and we can investigate.
You had a TM report concerns of sexual harassment and you don't report it until it comes up again. What type of violation is this?
Serious violation- will most likely lead to a PDW.
You have two TMs who got into a physical altercation. You didn't witness the altercation, but saw the aftermath. What do you do?
Send both TMs home and contact TMR for an investigation.
A guest walks out on their tab and the TM runs outside to tell them to come back inside and pay their check. What do you do?
Terminate the Team Member due to the negative confrontation with the guest and putting the safety of the guests/team members at risk.
TM Trevor is telling other TMs that the managers are lame and don't know how to do their jobs! What type of violation is this?
Moderate: Conduct a verbal coaching conversation. Understand why Trevor thinks that and clear the air.
You have been low on funds and place in IOU in Petty Cash for $20. What type of violation is this?
Critical - will most likely result in termination.
A TM keeps calling out for their shift because they are sick. What do you do?
Engage in an interactive process of accommodation. Understand if they need a LOA. You can still hold them accountable.
You and the dishwasher are the last 2 in the restaurant after closing time. The dishwasher leaves without notifying you and you realize that you've been in the restaurant alone for 8 minutes. What do you do?
Immediately stop your end of day procedures, set the alarm and leave the restaurant. Let your GM or DO know ASAP.
You witness a TM smoking marijuana on the back dock. What type of violation is this?
Critical: Get your PWP or TMR Specialist involved. Will most likely result in Termination.
A TM recently complained to TMR about your management style so you stop scheduling them on your shifts. What type of violation is this?
Critical - this is considered retaliation and will most likely result in termination.
4 TMs are telling you that the dishwasher made a sexually explicit gesture to the host who happens to be minor. What do you do?
Send the dishwasher home. Make sure the TMs feel heard and contact TMR for an investigation.
You arrive a few minutes early to count inventory at 5:00 in the morning. Your other manager is 7 minutes away. What do you do?
You wait for your manager. Do not go get a head start!