Delta Sky Club
As a Choice Benefit selection, what qualifying Medallion Member can choose a Delta Sky Club Membership?
What is Diamond Medallion?
Used to store agency and client information for VIP Select
What is Ready Records = Agency List
Within this travel program, changes are not permitted for the domestic flight that connects to an international flight.
What is Same-day travel?
This Medallion gets complimentary upgraded up to 72 Hours before travel in Comfort+ & Delta First.
What is Gold Medallion?
UMNR service is required for minors of what age when traveling without an adult of at least 18 years old.
Minors 5-14 years old.
Customers may enter the Club only within how many hours of their scheduled flight departure?
Only within 3 hours.
Where to look for passenger booking information
What is OPS Database
This travel program is available to customers who want to wait for a seat on an earlier flight than their original ticket
What is Same-Day Standby?
Are SM Medallion Members on flights marketed by AF/KLM, operated by Delta eligible for day-of-departure Complimentary Upgrades?
YES. SkyMiles Medallion Members are eligible for day-of-departure Complimentary Upgrades on codeshare flights marketed by Air France and/or KLM, operated by Delta.
The service is optional for UMNRs between what ages?
ages 15-17.
Delta SkyMiles Reserve American Express Card Holders get how many Visits before they must pay $50 for additional visits?
Once Basic & Supplemental Card Members use their 15 Visits*, card holders will be able to purchase additional visits for $50 each.
Fast Facts - Delta Comfort+ seating for those booked in MC - G-7 and below: can select within 24 hours of travel
What is Delta Exec CoBus Travel
T/F: SDC/SDSB allows you to change your connecting flight to a nonstop flight.
FALSE
When more than 2 people are in the same PNR, if they choose to check in together, then the party will be eligible for upgrades at what tier?
At the lowest-tiered Medallion Members clearance priority.
If the PIN can't be provided, Axis Manual Verification requirements fields can include:
last 4 digits of the original credit card, flight information and passenger last name or drop off information present in PNR.
3-Hour Access Policy does not apply to which individuals?
EXE - Changes/Cancellations - Wholly Unused Ticket, what is the correct way to handle this (see step action 5a)
What is process a Refund of the wholly unused ticket and/or any eFees (UMNAR/PETC)
T/F: if the GUC/RUC upgrade request has been confirmed & ticketed in the upgraded booking class, the customer is eligible to make an SDT change based on cabin availability in that same Premium Cabin on the new flight.
TRUE
Delta SkyMiles Reserve American Express Card Members who are not SkyMiles Medallion Members clear after who, beginning 24 hours before departure?
After Silver Medallions.
UMNR itinerary cannot contain any OAL space other than these partners, even when accompanied by an adult on the OAL portion.
What is AF/KL?
T/F: Basic Economy ticketholders are permitted club entry as an eligible Card holder
FALSE. Main Basic, formerly Basic Economy, ticketholders will not be permitted Club entry, regardless of Card Product.
Secondary companions are not eligible for UATP travel
What is Leisure Grade 11/12 and above UATP bookings
SDC/SDSB guarantees customers opting in will not separate from their bags as long as they meet the requirements for Voluntary Separation and Flat Tire Rule.
FALSE. Customers opting for SDC/SDSB can separate from their bags as long as they meet the requirements for Voluntary Separation and Flat Tire Rule.
Workaround for Axis issue listing on the Upgrade List when they are in the same PNR?
If the customer would like to list for a Complimentary Upgrade, specialists should go to Delta.com and Request the complimentary upgrade via My Trips.
T/F: A maximum of 5 UMNRs may travel on one fee.
FALSE: A maximum of 4 UMNRs may travel on one fee.