W
All agents are to confirm if customers are available within __________ for service.
What ticket should the agent create if the customer is not with the unit or cannot troubleshoot at the moment?
1k Ticket
If the product was purchased with points and doesn't have BOS, what information is needed to confirm purchase?
The sum of all knowledge, or basically our knowledge base.
ASK
What is the TAT for the customer to receive a printed User Manual?
5-10 Business days
When do we create VOC Transactions?
Never
SSAM Stands for?
Home appliances purchased from _______ on or after March 28, 2016 carry a 2 year manufacturer warranty
Costco
In cases where customers complain about the silver stainless steel legs and wants to change it to Black coated steel legs what ticket should you do
NCP Ticket
True or False: International Samsung products can be repaired free of charge, if it is repairable.
False
The 4 mandatory detail that must be adviced to customers before doing Walk in
Name of the store
Address
Number
HOOP
Samsung does not provide warranty on open box products sold by authorized dealers, except for?
Best Buy
A function withing SSAM which allows you to utilize pre personalized chat reply.
Canned responses
True or False: Products shipped and sold by Amazon are covered under the warranty
True
If a customer reports rust, deterioration, or similar issues on the racks of their dishwasher, what information should the agent request?
What makes a BOS Valid?
Name of the store
Unit Price
IMEI
Name of cx
Model name
Where can we refer the customer to if they mentioned that they want to purchase parts for their OOW unit?
- Reliable Parts
- Encompass
This maintenance feature is a collection of semi-automated tools that help customers maintain different aspects of their device’s performance
Device care
FCC stands for?
The relationship between Samsung and its consumers
Business Partners
Samsung DA and VD products used commercial environments are _________ under the manufacturer warranty
Not covered
_________ is when a person forcefully criticizes or insults someone else. It typically has underlying anger and hostility. This is a destructive form of communication intended to mentally harm the other person and produce negative emotions.
Verbal Abuse
3 representations of stars in Samsung
Tristar or Threestars (the word three represents something big, numerous and powerful)
The role and associated rights of a Sprinklr user
First galaxy device to include an internal cooling pipe
S7