Show:
State Specifics
PT
PT
Miscellaneous Items
Teammates
100
What state isn't filed to accommodate the vacancy endorsement?
North Carolina
100
A location change has been submitted. What documentation is necessary to complete the change?
Agent Error, Also review the application, confirm if zip code/city are the same If none of the above, a new app is needed.
100
If a change is submitted to add Loss Payee, what is the correct process?
Send to Service and request it to be processed as PAY, but always note the file with the information (i.e. serial number of tractor, acknowledge of the specific item-bedroom, living room furniture)
100
What car code is for Name/Address change?
Car code 40
100
Who went on vacation to India?
Amanda
200
What states requires only 1% of HO-W, HO-6, HO-4 policies in each county to be considered for non-renewal?
West Virginia (If a change, results in cancellation please submit to 9UOC with instructions and add a PQ note)
200
What is the appropriate way to process a backdate adding a mortgage?
Processed on the date SF was notified. If agent error, documentation will need to be provided, then ok to backdate.
200
What is the appropriate pend timeframe on PTs?
10 days, 5 days, no response, send to 9UOC to decline
200
What queue handles COV A changes?
9SRC
200
What bought a vintage stove for their home?
Ryan
300
What state requires back-up sewer and drain inspection report? Why is this report different?
Ohio, the endorsement covers content as well.
300
Hurricane deductible can be processed during what time of the policy? When should they be declined?
Renewal only. Mid-term is not eligible and should be sent to 9UOC to be declined. Make sure you add a file note as well.
300
How do you process adding a NI? Please provide all the information that is needed?
Date of birth SSN# if available Relationship to NI Confirm they live in the home Send to Service
300
What queue handles PLUP errors?
9PSV
300
Who enjoys baking and shared a sweet treat with us today?
Michelle- Thanks Michelle, we appreciate it!
400
Name at least three state(s) which requires a vacancy questionnaire, photos of the home, and a minimum deductible to add the vacancy endorsement?
Tennessee, Kentucky, OH
400
An additional interest is submitted to add the son's college apartment home to the policy. Can this be done? Provide the next steps.
No - Please send to 9UOC and request to decline.
400
What is necessary to issue a camera?
Manufacturer Model name/number Serial number Confirm if the camera is used professionally Appraisal is needed for any camera over $2K
400
What states have numerical roof codes?
South Carolina and Tennessee
400
Who has a T-Ball championship under their belt?
Brian
500
What state requires an endorsement when COV A goes below 80%? What is the endorsement? And how should they be processed?
New York, FE-5451, Should be sent to 9SOC to be processed.
500
What is needed to backdate a cancellation over 30 days?
Confirm if it is an Agent's error-ABS Confirm duplicate coverage -supporting documentation provided Management review and approval needs to be documented
500
What are the classes for collectibles?
1-Hard to break 2-Will burn 3-Will break *Always remember to provide the Class to Service in your notes.
500
What state confirms (in State Specifics) a policy can't decrease their deductible if there is a paid loss in three years?
Maryland
500
Who has two dogs and what are their names?
Dawn; Dogs names -Rose and Bella. Otherwise known as Rosebud and BellaBoo. Yes, she is a crazy Dog Momma!