HRA/Housecalls
We do the RSA and Housecalls visit twice if member didn't do it more than this years ago.
What is over 1 year?
The provider information needs to be updated in these 2 sections.
What are GPS and Pathway?
We say this phrase at the beginning of every outbound call.
What is 'This call is being recorded'?
We do this if PCSS shows ineligible for a member that shows due in the PW banner.
What is warm transfer to Housecalls?
This is where you go to update addresses and phone numbers.
What are maintain addresses and maintain phone numbers?
You repeat this if a call drops and you have to call the member back.
What is the call recording statement and HIPAA verification?
We are completing RSAs this many days in advance.
What is up to 120 days?
This section is where you can request another Ucard.
What is generate replacement materials?
This site is used to send AR forms to members.
What is GPS?
We say this at the end of every RSA.
What is 'Thank you for completing your annual Health Risk Assessment. A copy of your care plan will be mailed to you and made available for your PCP to review.'
You need this in order to add a PCP to GPS.
What is the provider ID?
We do the SDoH this many times a year.
What is 2?
We put this in the referrals made section for unsuccessful calls.
What is no intervention needed?
You use this to find the Provider ID.
What is WeRally?
We put all resources including UHC benefit resources in this tab.
What is the SDoH tab?