PolicyCenter

General Knowledge

100

True or False: PolicyCenter letters are usually manually created  

False

200

What is a submission? 

 Submission is a transaction in PolicyCenter that creates a new policy. This transaction can be initiated by the insured or agency. Underwriting does not have authorization to initiate a Submission.

300

When are submissions applicable? 

• Brand new State Farm insured
• Existing State Farm insured moving from one state to another. 
• Existing or former State Farm insured whose policy has been out of     force more than 15 days. 
•  Existing State Farm insured who would like to add a vehicle with     criteria that does not match the existing policy (e.g., vehicle use)

400

Eligibility is systematically determined when which button is pressed? 

Quote Button

500

What are the criteria for Auto Portfolio View? 

• Auto Policies (active &     inactive) *NOTE: this will not include residual (AIP or JUA or JUP)     policies.
• Private passenger &     non-private passenger (motorcycles, motorhomes, recreational) with     matching use; this will no include commercial rated vehicles or fleets.  
• Regardless of location (e.g.,     across state boundaries) 
• Across different policy admin     systems, Legacy or PolicyCenter 
• Exactly matching named     insured (regardless of order) or exactly matching list of non-employee, non-excluded drivers
• Named insured is established     from the client ID *NOTE: every policy has its own unique view

General Knowledge

100

What is the criteria for a Replaced Vehicle in PolicyCenter? 

•  A vehicle is removed from the policy and another vehicle is added within 15 days from the removal date. 
• A vehicle is removed, and another vehicle is added within the same transaction

200

When to use a Rewrite Full Term Transaction? 

The Rewrite Full Term transaction is used when information on the policy needs correction back to the inception date of the policy.

It can be initiated after the Submission is canceled flat (back to policy inception date) within the first policy term.

300

What is the Rewrite Full Term Process? 

The first step to initiate the Rewrite Full Term is to flat cancel the policy. A cancellation transaction needs to be created by either Agents or Underwriting, with a reason of Policy not-taken. When this transaction is completed, the policyholder receives an ACR (Acknowledgement of Cancellation Request).

Once the policy is in a Canceled Flat status, the Agent must initiate the Rewrite Full Term transaction from the Actions menu or “Rewrite Full Term” button.

400

What kind of transaction triggers Customer Communications? 

Any Bound Transaction

500

What does Bound Transactions include? 

• New Submissions 
• Policy Changes 
• Renewals 
• Reinstates 
• Change Renewal Dates 
• Change Company Placement 
• Rewrite Full Transactions

General Knowledge

100

How many days will a Contingency be set for an Invalid Vin?

15 days

200

The system will determine where a transaction is considered Company Correction based on two requirements. What are they? 

1- 60 or more days must have lapsed between the discovery date & the effective date of the correction transaction. 

2- Particular Data Elements that impact the rating must be involved in the correction entry. 

300

What is our new billing system named?

State Farm (SF) Billing

400

Is a new Submission or a Policy Change Transaction needed when adding a new vehicle that have Legacy policies that have not yet migrated over to PolicyCenter? 

New Submission is required to submit this added vehicle in PolicyCenter. This would be considered new for Underwriting eligibility & company placement; however, it is reported internally as an added car (for agency compensation purposes) & not a new policy

500

True or False: GRP & Non-GRP policies need to be on separate MCPs 

True

General Knowledge

100

Does adding a new car in PolicyCenter require a new submission or a Policy Change Transaction to add a vehicle to a multi-car policy if criteria is met? 

A Policy Change Transaction 

200

What does OOS stand for in PolicyCenter? 

Out of Sequence 

300

What is the new number of days allowed for TOOF in PolicyCenter? 

15 Days (all product lines)

400

Which level of coverages can be included in an exclusion of coverage? 

Vehicle Level Coverages

500

How many days will a Contingency be set for Incomplete Vehicles?  

15 Days 

General Knowledge

100

What are the two ways to manually create a policy change? 

1- In the left navigation menu, click actions, then select 'Change Policy'

2- 'New Transaction' button on the Policy Screen- select Change Policy. 

200

What are the two types of Coverage Levels?

1- Policy Level Coverages
2- Vehicle Level Coverages 

300

What coverages are included in Policy Level Coverages? 

1- Liability (BI & PD) 

2- Medical Payments

3- Uninsured Motor Vehicle

400

What coverages are included in Vehicle Level Coverages? 

1- Uninsured Motor Vehicle Property Damage 

2- Comprehensive

3- Collision

4- ERS

5- Car Rental & Travel Expense

500

List the criteria for Multi-Car Policies 

• Named Insured
• Policy-level coverages 
• Company Placement 
• Agent/producer 
• Use type- personal, business,     or farm 
• GRP- GRP & Non-GRP     policies need to be on separate MCPs 
• Term length- 6 or 12 months