Basics
What is our ticketing solution called?
Zendesk
Which integration option can we test the connection to in product?
Active Directory
How often to automated PDF backups occur?
Monthly (also accept quarterly)
What is the tool called that can be used to change owners in bulk?
Bulk Admin Override
SLA
Service Level Agreement
In what environment is Pstat delivered?
SaaS
True or False: Clients can have both AD and SSO at the same time
True
What Teams channel do we use most often for questions outside of our team?
CS - Customer Support
Who is responsible for creating user accounts in Pstat?
The Site Admin
MVP
Minimum Viable Product
True or False: We assist with policy content.
False
What benefit does AD provide that SSO does not?
Deprovisioning of users
What are the tickets we create for Dev called?
ADOs
What is most likely the cause of the Email PDF option not working?
The Default Email App isn't set in Windows
EAP
Early Adopter Program
What is the methodology we use for creating articles?
KCS
What time does the nightly sync occur?
8:12pm EST
How often do we need to respond to Open tickets?
At least every 3 days
Can a Site Admin edit the name of an Area?
Only if they're a single-site customer
EPS
Enterprise Policy Sharing