1
What is the most polite way to meet someone?
a. Hi good to meet you
b. Hello, I`m happy to meet you
c. Hello, it`s my pleasure to meet you
d. Hi
c. Hello, it`s my pleasure to meet you
What`s the best way to ask for help with pronunciation of the word?
a. What`s the pronunciation?
b. How do you pronounce ....?
c. Help, me pronounce ......
d. How do you say .....?
b. How do you pronounce .....?
What`s the least polite?
a. Would you mind answering the phone?
b. Can you please answer the phone?
c. I`ll throw this phone if you don`t answer it!
d. Could you possibly answer the phone?
c. I`ll throw this phone if you don`t answer it!
What`s the most polite?
a. Give me my change please?
b. Please give me my change.
c.Please could you bring me my change?
d. Would you mind bringing me my change?
d. Would you mind bringing me my change?
You are in another country and the host offers traditional food but it doesn`t look tasty. What will you say?
a. It doesn`t look tasty.
b. It`s awful.
c. Thank you so much I`m not hungry.
d. i would like it but I might throw up.
c. Thank you so much I`m not hungry.
What is a good way to introduce friends to each other?
a. Nik meet my friend Larry.
b. Nik, this is my friend Larry.
c. Nik, here`s Larry.
d. Nik meet Larry.
b. Nik, this is my friend Larry.
Which one is more polite?
a. Could you lend me a pencil?
b. Could you give me a pencil?
A
Which is the most polite option?
a.Could you possibly lend me your book for a moment?
b. I`d like to borrow your book.
c. Lend me your book immediately.
d. Your book please?
a.Could you possibly lend me your book for a moment?
When someone says I love you? but you don`t like him/her back. Polite way to express your feeling is...
a. I don`t love you.
b. Sorry but I don`t.
c. Thank you.
d. I don`t have feeling for you.
c. Thank you.
When someone talks to you but you`re nervous, you say...
a. Can I have 5 minutes?
b. Go away immediately.
c. Sorry I can`t talk now.
d. Could you give me 5 minutes, please?
d. Could you give me 5 minutes, please?
When using sign language, it is important to remember what?
a. The signs vary from country to country
b. To only use your right hand
c. To show no emotion on your face
d. Sign language should only be used in emergencies
a. The signs vary from country to country
What should never be discussed on social media?
a. Workplace politics
b. Clients in the facility
c. How you feel about management
d. How much you dislike your job
e. All of the above
e. All of the above
How can a person correctly communicate?
a. Speaking
b. Text message
c. Email
d. Phone
e. All of the above
e. All of the above
How do you get the attention of someone who has hearing impairment?
a. Make a very loud noise
b. Wave at them
c. Touch them gently
d. Clap
c. Touch them gently
Which of the following is NOT a way of tactile signing? a. Finger spelling
b. Hand-over-hand signing
c. Adapted written signs
d. Lip Reading
d. Lip Reading
If you are showing that you are interested in what a person is saying, then this shows what?
a. That you care
b. That you agree with them
c. That you are good at your job
d. You are encouraging them to talk more
a. That you care
What is a good way to continue the communication? a. Make good eye contact
b. Active listening
c. Nod while they make a point
d. Ask questions
e. Do not interrupt
d. Ask questions
What is communication without words?
non-verbal communication
When you are talking directly to a person and you can see them, this is called what?
a. Verbal contact
b. Face to face communication
c. Talking
d. Interaction
b. Face to face communication
Besides how to answer the phone, what else might be in the policy about communication?
a. Methods of communication that are acceptable to use with a client
b. There are not really policies on communication
Methods of communication are acceptable to use with a client
If someone has a trouble speaking, for example had a stroke, what should you do?
a. Guess what they are trying to say
b. Give them paper so they can write it down
c. Teach them sign language
d. Allow them time to answer
d. Allow them time to answer
If you are speaking with someone who has a hearing impairment, what should you do?
a. Make sure you face them when you are talking
b. You should not be speaking to them, this is disrespectful as they cannot hear you
c. Give them paper and pen and write to each other d. You should learn sign language to communicate with them
a. Make sure you face them when you are talking
Is text messaging an acceptable form of communication?
a. It is not formally classed as communication as communication involves talking
b. Yes, in certain circumstances
c. Yes, it should be the preferred choice when making arrangements
d. No, under no circumstances should you text for work reasons
b. Yes, in certain circumstances
How will you find out how you should answer the phone at your workplace?
a. You should not be answering the phone at your workplace
b. Listen to what the others say
c. Do what feels most comfortable
d. In the policies manual
d. In the policies manual
If your cross your arms when talking to someone you are doing what?
a. Being very rude
b. Putting your body in a closed position
c. Putting your body in an open position
d. Putting your body in a defensive position
e. Showing that you are really listening
b. Putting your body in a closed position