Restaurants
They send you the wrong food at a restaurant. How would you tell that to the waiter or waitress?
Excuse me, I need some help!
I received the wrong order, could you please get me the correct order?
A hotel employee helps you carrying your luggage to your room.
What should you do after?
Thank him, and give him tips.
You are looking for asparagus in Walmart and they don't have any.
What can you do?
Ask the staff, if they have any more. They might have some in the warehouse.
You just ate a chocolate bar, and don't see a garbage bin anywhere. What are you going to do?
Put it away until you find a garbage bin.
In the library, you see a person ripping out a page from one of the books.
What do you do?
Find security or library staff.
You go to the washroom, you see it's messy or dirty. What can you do about it?
Let the waiting staff know.
Excuse me, I would like to let you know that someone left a mess in the bathroom.
The guest in the room next to yours is being loud at midnight and you can't sleep.
What will you do?
Call reception on the phone and let them know.
You catch someone shoplifting in store.
What do you do?
Notify the closest available staff.
You are walking on the street and see a lady confused and disoriented, you ask her if she's okay, and she says she's fine, but then she tells you that she is not comfortable with the color blue at all.
What do you do?
Stay away from her. Call the ambulance. She might have a mental health crisis.
You are on the bus with your staff.
Your staff leaves the wallet on the seat, and doesn't realize it.
What do you do?
Let them know or pick up the wallet and give it back.
Another guest in the restaurant is acting inappropriately. The guest is making noise with the cutlery on purpose and replies rudely, when asked nicely if he could stop. What would you do?
Talk to security, or the waiter/waitress.
Pardon me, I would like to tell you that one of the guests is acting inappropriately and impolitely towards other guests.
You get to your hotel room, and notice it has not been cleaned.
What can you do?
Don't unpack anything, go to reception and let them know right away.
Hi, I have a little problem.
I just arrived in my room and the previous guest left a mess. Could you please send cleaning staff or give me a different room, please?
You are shopping for chicken wings.
You notice that the wings expired yesterday after you paid for it.
Go back the customer service, they will give you store credit or a refund.
You are waiting for the train with your staff. Your staff has to run to the washroom, and tells you they will be back in 2 minutes. As soon as they leave, a stranger comes up to you and makes small talk, at some point they ask if you want a candy?
What do you say?
You refuse. Do not take anything from strangers.
You are taking a ride in your access. The student who's travelling with you is acting anxious and frustrated and threatens to punch you.
Ask the driver for help.
You go to a restaurant, and when you ask the waiter for recommendations, he shrugs his shoulder and tells you it's not his job to choose your dish, and then he tells you he will be back in 5 minutes and you need to make your choice. What can you do?
Talk to another waiter, or supervisor and tell them calmly what you were told.
You are in the lobby area of the hotel, just sitting and eating donuts. A 3 year old girl walks up and takes one of your donuts. What can you do?
Find the parents, and talk to them about the girls behaviour. Don't take the donut away from the child. The parents will decide what the appropriate action will be for their child. You may ask for a refund for the donut, but never more then the price of the item.
You accidentally drop a jar of pickles and it breaks.
What do you do?
Let customer service or any staff know and apologize.
You are in the park, you see a cat roaming around. The cat has a collar and looks healthy, and well-groomed. The cat is meowing loudly. What do you do?
Approach the car slowly to not scare him, and try to read the collar. There could be a phone number on it. Call animal control, if you are unable to approach the cat.
You are at the food court having lunch in the mall. Someone asks you where the dollar store is, but you don't know.
What can you tell them?
Explain to them where the directory or information desk is. Or tell them they could find a staff.
You order your food, and wait for it for over an hour.
What would you do?
Ask the waiter kindly "Excuse me, could you please ask the kitchen about the status of the food"
You are in a hotel room and you see a ghost, the ghost is super rude and throws all of your clothes around the room. Who you gonna call? :)
Ghostbusters
You catch a worker in safeway not washing hands after using the bathroom and see him going back to handling raw meat.
What do you do?
Let a supervisor know
A group of protesters stop you on the street, and start talking all about their propaganda. You need to get to a doctor's appointment so you don't have time to listen.
What can you say to them?
Politely let them know that you need to be somewhere else, and you wish them good luck and leave.
You have a new staff, and the staff takes away your lunch until you finish your academics.
Is the staff acting appropriately?
No, the staff is actually abusing you.