The original change equation was that change occurs when Perceived Benefit > Perceived Cost. What is the modified change equation?
Perception of (Dissatisfaction with the Status Quo + Benefits of change + Probability of success) > Perceived Cost of Change
200
The ability to control the flow of information is what kind of power?
Knowledge power
200
Define resource power.
Access to valuable resources; similar to positional, knowledge, and personality power.
200
What is an example of Shidler's visible artifacts?
Anything about the building design, structures and processes, typical dress, etc.
200
For change to happen the balance of driving and restraining forces must be upset. What is an example of upsetting the balance in order to create change?
The US refusing to join WWII until Pearl Harbor dramatically changed the status Quo.
300
What can be used strategically to influence organizations towards healthier ends.
Power
300
True or False: Handy's three dimensions of power are resource, process, and meaning.
False
300
What is Walmart's core value/belief?
To deliver goods at the best price to their consumers.
300
What is the technical term describing a system's tendency to shift towards a relatively stable equilibrium among its' interdependent factors? (Also known as the key to organizational change)
Homeostasis
400
Name two types of individual power.
Positional, Network, Knowledge, & Personality
400
________: When a function is essential and no one else can do it, the department has power. HR plays a major role in this since no one else has the power/authority to replace positions in a company.
Low substitutability
400
At which of the three basic levels of Organizational culture does change typically start?
Level 2: Espoused beliefs and values
400
What are the two tools for understanding and analyzing an organizations homeostasis?
Force Field Analysis and Stakeholder analysis.
500
The textbook mentions three methods that people gain power in an organization. What are those three methods?
1. A person's position
2. Who they are (character and reputation)
3. Who/What they know (expertise)
500
A shift from reserved parking and large corner offices for executives to first-come parking and common office space can symbolize a significant move away from the reliance of hierarchical power. This is an example of what dimension?
Meaning power
500
Which of the 3 levels of organizational culture is the most difficult to change?
Level 3: Basic underlying assumptions
500
What are the 4 steps in the change continuum?
Awareness -> Interest -> Desire for Action -> Take Action