Ch 1
Governance
One of the classical management approaches, __________ _________________ was based on the notion that jobs should be studied to identify their basic steps and motions to determine the most efficient way of doing them.
Scientific management
A(n) ___________ manager is one who fails to consider the ethics of their behavior and is "ethically lazy."
Amoral
_________________ is when members of minority groups (e.g. LGBTQ individuals) adopt the characteristics of majority cultures in order to succeed in the workplace.
Biculturalism
The creation of jobs at a production facility in Indiana by the car manufacturer, Toyota, is an example of ________________.
Insourcing
Ch 1 discusses three broad skill categories that managers need to be successful. __________ skills include the ability to see the big picture and think outside the box. These skills are particularly important for managers at the ________ level in the organization.
Conceptual skills
Top / highest
Maslow's theory of human needs operates according to two principles.
The __________ principle is that people act only to meet unmet needs; a satisfied need does not motivate behavior.
The ____________ principle is that a need at any level of his pyramid becomes activated only after the need below it is satisfied.
Deficit Principle
Progression Principle
The trolley problem is a philosophical thought exercise that highlights the ________________ view of ethical decision-making. This view of decision-making considers behavior ethical when it delivers the greatest good to the most people.
Utilitarian
__________ __________ is the confusion and discomfort that a person experiences when in an unfamiliar cultural setting.
Culture shock
A company which operates in a foreign country through co-ownership with local partners is said to be in a _________ __________.
This is a _____________ ______________ approach to international business activity.
Joint venture
Direct investment
The three broad sets of managerial roles described by Henry Mintzberg are:
Informational Roles
Interpersonal Roles
Decisional Roles
Douglas McGregor, who belongs with the behavioral management approaches, outlined two sets of assumptions that managers can hold about their workers.
_____________ assumes people dislike work, lack ambition, are irresponsible, and prefer to be led.
____________ assumes people are willing to work, accept responsibility, be self-directed and creative.
Theory X
Theory Y
__________________
__________________
__________________
Profits
People
Planet
_____________ _______________ involves acting with the mistaken belief that a generalized cultural value, like individualism in American culture, applies always and equally to all members of the culture.
Ecological fallacy
__________________ : where one company pays a fee to make or sell another company's products is a ___________ _________ approach to international business activity.
Licensing
market entry
The four managerial functions are:
Planning
Organizing
Leading
Controlling
Billy Beane and the Oakland A's revolutionized baseball using _______________ management which involves making decisions based on hard facts about what actually works instead of relying solely on intuition.
evidence-based management
In international business, there are two key approaches to addressing ethical issues across different cultures.
_______ ____________ suggests that ethical standards apply universally across all cultures so companies should not do anything abroad that they would not do at home.
____________ ___________ suggests there is no one right way to behave; that cultural context matters and so "when in Rome, do as the Romans do."
Moral absolutism
Cultural relativism
One of Hofstede's dimensions of national cultures, ________ _________ is the degree to which a society tolerates or is uncomfortable with risk, change, and unpredictable situations.
uncertainty avoidance
___________________ is the attempt by governments to protect domestic or local firms from foreign competition.
It can often involve the use of ____________ which are taxes that governments place on imports from abroad.
Protectionism
tariffs
One of Mintzberg's set of managerial roles; ___________________ roles are concerned with how a manager exchanges and processes information.
Specific roles included in this set are:
______________________
______________________
______________________
Informational Roles
Monitor
Disseminator
Spokesperson
UPS is an example of a company that operates using a _______________ which is a rational and efficient form of organization proposed by Max Weber.
Characteristics of an ideal type of this form of organization include:
______________________
______________________
______________________
______________________
______________________
bureaucracy
clear division of labor
clear hierarchy of authority
formal rules and procedures
impersonality
careers based on merit
According to the justice view of moral reasoning, ethical behavior treats people impartially and fairly.
The four types of justice include:
_________________________
_________________________
_________________________
_________________________
Procedural justice
Distributive justice
Interactional justice
Commutative justice
Time is one of Edward T. Hall's "silent" languages of culture.
In ________________ cultures, people have a rigid sense of time and tend to do only one thing at a time.
In _______________ cultures, people have a more flexible view of time, and often work on many things at once.
Monochronic
Polychronic
_____ ___________ _________ status involves giving trading partners the best available treatment for imports and exports.
It is a benefit of membership in the ________ _________ ____________: A global institution that promotes open markets and free trade around the world.
Most favored nation status
World Trade Organization.