When pulling a case that a user is receiving a bug report. The first trouble shooting action you should take is
What is clearing cache and cookies
100
All the FG clients that use SSO
What is BAC, CSCO, GOOG, TR1
100
3 common tasks we complete for HUM.
What is Tenure, Password Reset, Terminations
100
The team that FG Bug issues are Escalated to?
What is FG HD
100
enters and edits the Security ID in FG
What is supplier
200
The path to complete a password reset
What is Security> Admin>User> Beeline> put in user name>reset pw
200
Creates CDM for an approved invoice
What is the supplier
200
Completes Time Sheet adjustments for HUM
What is Delivery
200
The team that Beeline Bug Reports go to
What is Beeline Helpdesk
200
purpose of going available after pulling an e-mail from the queue
What is Phone calls
300
logging in as an end user to troubleshoot and replicate actions
What is impersonating a user
300
When clicking on the WO ID from the worker record, you will see this version of the document
What is the most recent fully approved document.
300
Team that should be notified if Provade is running slow or not functioning properly
What is Data Support
300
Information needed when escalating a case to FG HD
What is Issue, SS’s, Document ID’s, steps to recreate the issue
300
When pulling a case from the queue that is assigned to an agent that is not in the office, you should take this action.
What is own the case
400
Where we send all service related requests to modify, enhance, add, remove
What is Beeline SSE
400
The difference between FG HD and the Command Center
What is CC is more for systemic issues and changes and some CSCO integration errors
400
Action you should take if a Supplier requests a workers login information
What is Check to ensure their work order is released
400
The team we should escalate a case to when a supplier is unable to view the action button and the document is pending with them
What is Data Support
400
tools available to assist you in resolving issues
What is peers, MSPedia, QRG’s, Tier II, Data Support, PMO's, etc
500
Difference between a Bug Error and Outage
What is
Bugs: Error Messages within the tool preventing users going forward with an Action.
Outage: Users are unable to access the tool or a certain aspect of their Dashboard at All
500
Daily double!
The path for navigating to the Worker’s Time Sheet if all you are given is the JP ID
What is JP>Response/Related for the WO>Worker Record>Time & Exp Tab
500
Humana Termination Process
What is See Termination QRG in MSPedia
500
Issues escalated to the FGHD command center
What is Outages or function issues with FG. Some integration Error’s for CSCO
500
Form of communication that is used to provide program updates to the team