POS
What is the POS <> POP Workflow document used for?
Document used by the POP team that breaks down all POS providers and respective workflows that are POP team-specific.
What does PDOA stand for?
Proposed Date of Activation.
What is the internal-facing tool we use to activate a merchant (Mx)?
The Mint store page.
What is the name of the department the POP team is under?
Merchant Services.
What is the Integrations Matrix?
Sigma report that houses all relative POS information broken down by POS provider.
What do you do if a merchant says they want to go live on December 20th?
Move the PDOA to December 20th.
How does one reject a Caviar Onboarding Case when a merchant is unresponsive?
Put in a 'Rejection Reason Detail' and set the status to 'Rejected'.
What is the name of the program where DoorDash employees drive and do deliveries like dashers?
WeDash.
What does SSIO stands for?
Self-Serve Integration Onboarding
How many times should a POP attempt to reach a merchant (mx) before rejecting/blocking a case?
Three.
What are rates that need to be checked before closing a case?
Caviar and DoorDash commission rates in Mint.
What is an internal Okta tool that houses PTO requests, emergency contact information, and other HR-related items?
WorkDay.
Where does a merchant (mx) go to update their POS menu such as hours, prices, descriptions, and photos?
Their POS portal.
In accordance with the PDOA cadence, what are the two times to outreach to activate a merchant (mx)?
What is PDOA-1 and PDOA?
How does one close a Caviar Onboarding Case?
Inputting the Activation Date in the 'Activation Date' field.
What is the name of the internal Okta tool to award points and shoutouts to teammates you collaborate with?
Bonusly.
What is the only POS provider that the POP team can ingest the menu manually if they are provided a POS integration/location ID?
Olo Rails.
When can a POP block/reject a case for an unresponsive merchant (mx)?
After pushing PDOA 1 week & outreach re-attempt.
How does one close a Marketplace Onboarding case?
Setting the 'Activate Store' milestone to Complete and selecting an activation Type.
What is the name of DoorDash's global programs that creates an equitable and fair workplace for all employees?
Employee Resource Groups (ERG).