Products
Ticket Fields
SOP
Customer Success
100

This is the name of our new Calming Magnesium gummies.

What is Nighttime Reset?

100

Resolution Ticket Field for tickets where support texts the customer via Ring Central.

What is Texted in RC?

100

We add this in all returns we initiate.

What is a Return Note?

100

What do you do with Churn Buster tickets without phone numbers?

What is Escalate? 

200
Age range for KDE and KBB

What is 4-12

200

The ticket field for customers reaching out AGAIN to cancel

What is Delayed Churn?

200

The person you tag in the escalations channel together with support for unusual quality issues

Who is Bridgette?

200

For any orders needing replacement over the WEEKEND, please email who? 

Who is OSW/Clientservices?

300

The full-access launch date for our Magnesium gummies

When is November 7, 2024?

300

Resolution Ticket Field: The customer requested a refund, and you offered to wait until the package arrives before processing the return. No additional actions were taken.

What is Customer Education?

300

Accidental Purchase and (blank) Issues are not part of the Satisfaction Guarantee

What is Quality?

300

We ask customers from _____ to return the package to our address and capture the tracking number once their package is returned.

Where is Canada?