Network
What does T-Mobile sell?
Lines of Service
How much does the customer pay for each of the Netflix rate plans on the Netflix on us feature?
Netflix Standard with ads
Netflix Standard
Netflix Premium
Netflix Standard with ads ($0)
Netflix Standard ($8.50)
Netflix Premium ($16)
What are the three different Switcher Programs that T-Mobile has to offer?
Carrier Freedom
Keep and Switch
Breakfree
What is TE and TI and what postpaid plan is TE?
TE: Taxes Excluded
TI: Taxes Included
Essentials is TE.
What is EIP?
Equipment Installment Plan also known as financing
What three bands make up T-Mobile’s 5G network?
High-band 5G millimeter wave (mmWave)
Mid-band 5G 2.5 GHz/5 GHz
Low-band 5G 600 MHz
What is T-Mobile Tuesdays and where can the customer go to take advantage of the T-Mobile Tuesdays' benefits?
T-Mobile Tuesdays thanks customers on qualifying plans with free stuff, amazing offers and epic prizes. Open the T Life app every Tuesday to see all the thankings available every week—just for being a customer.
What is Keep & Switch?
Customers with an UNLOCKED device and is on an open device payment plan that wants to keep their current fully compatible device and port-in an eligible number.
(Besides Verizon, customers need to pay off the balance of the device to unlock it, then follow the steps to receive the visa rebate card reimbursement)
What is the maximum amount of lines that can be on AutoPay for any of the Go5G plans?
8 lines
What is JUMP and how does a customer get the JUMP feature?
Stands for Just Upgrade My Phone. It allows a customer to upgrade their phone on EIP once 50% of it has been paid off. Device must be traded in.
The Jump feature is included in our Protection 360 insurance when the protected phone is on EIP.
What’s the difference between high, mid, and low band spectrum?
High band: high capacity, low reach
Mid band: balanced capacity and reach (foundation of our network)
Low band: low capacity, high reach (penetrates buildings)
What does Family Mode allow the PAH to control and how many devices can the PAH control on one account?
Allows PAHs to control data usage, filter web content, check device usage, provides real-time location information and more for up to 17 (12 Voice, 5 MI) different lines for one monthly subscription fee.
What is Carrier Freedom? What carrier CANNOT take advantage of this program and why?
Customers with a partially compatible locked phone that has an open device payment plan or ETF for the last 90 days and wants to upgrade (trade-in) to another device with T-Mobile and port over their phone numbers.
Verizon cannot take advantage of Carrier Freedom because Verizon's phones are automatically unlocked after 60 days of payments on EIP.
What payment method is required to have on file to be eligible for the AutoPay discount?
Debit Card
Bank Account
What is Jump on Demand?
It is our leasing option with the ability to upgrade or eventually own a phone with the additional lease end purchase option.
What is the difference between Coverage and Capacity?
What is the difference between the Basic T-Mobile In-Flight Connection and the Premium T-Mobile In-Flight Connection? What do they have the same?
Premium T-Mobile In-Flight Connection: Unlimited Full Flight Wi-Fi Sessions with Streaming where available
Basic T-Mobile In-Flight Connection: Four Full Flight Wi-Fi Sessions per calendar year of your choosing plus Unlimited One Hour Wi-Fi sessions with Streaming where available.
Both: Unlimited Full Flight text & picture messaging
What is the maximum amount that T-Mobile redeems for Carrier Freedom? Keep & Switch?
Carrier Freedom: $650
Keep & Switch: $800
What are the differences between the Go5G Plus and Go5G Next plans?
Go5G Next has Hulu on Us and the Yearly Upgrade
What is Smartphone Equality?
Smartphone Equality (SPE) allows customers on T-Mobile Prepaid and Metro by T-Mobile rate plans to be eligible for qualified device pricing based on their payment history. Does not require a credit check.
What system do you use to check if a T-Mobile device can use a network in the customer’s area?
T-Mobile.com – coverage map
DASH Coverage Map
What is the difference between the International Roaming and the Stateside International features?
International Roaming: Allows for unlimited data, unlimited messaging, and low flat-rate calling when traveling in 215+ included international countries and destinations.
Stateside International: Provides calling and texting to other countries from the U.S. at a discounted or included rate.
What steps do the customers need to take to redeem their redemption visa rebate card?
1. Before porting, capture screenshots of device financing details. You will not be able to access these once the port-in is complete.
2. Port over their phone numbers to T-Mobile.
3. Within 30 days of T-Mobile activation, submit for reimbursement at promotions.t-mobile.com with the necessary device financing details.
How do customers verify their First Responder and Military status?
Log in to My T-Mobile, T-Life, or the T-Mobile app:
T-Life / T-Mobile app: Select Manage tab > Gear icon > Profile > Military Verification.
My T-Mobile: Click Menu > Account > Profile Settings > Military Verification.
What do you need check to see if a ‘BYOD’ will work on T-Mobile’s network and what systems can you use to check it?
IMEI Number
- T-Mobile website: https://www.t-mobile.com/resources/bring-your-own-phone
[T-Mobile folder - Sim Compatibility Checker (BYOD)]
- Atlas System