Ethics and Integrity
Besides trustworthiness, caring, respect and compassion what are the other characteristics of an ethical person?
Devotion, Conscientiousness, Citizenship, Responsibility, Fairness.
What are the 6 elements of Policing for People?
Competence, Attentiveness, Responsive Service, Reliability, Good Manners, Fairness
What is the exact Month and year did all Trinis took covid seriously?
Never
Finish the Statement
Good Customer Service leads to improved______________ which then results in higher________________.
COMMUNITY RELATIONS
SOLVE RATE
What does ADR stand for and what does it mean?
ALTERNATIVE DISPUTE RESOLUTION
It is referred to any means of resolving conflict outside of the courtroom.
What are the 4 ethical components identified by James Best?
Moral Sensitivity, Moral Judgement, Moral Motivation and Moral Character.
Which element is service centered and using skills such as empathy and active listening?
Responsive Service
What did the Prime Minister do when it was time to take the vaccine?
Call Covid on himself
Who are your 3 kind of customers?
There are only 2 kinds of customers
INTERNAL
EXTERNAL
Guiding parties through brainstorming to generate solution.
Which step of the mediation process is this?
Step 3
Which ethical component speaks about using critical thinking skills to determine when something is right or wrong?
Moral Judgment
Who was the individual who wrote the article on the elements of Policing for People and in what year?
Steven Mastrofski in 1999
What are the different types of vaccine that are currently available to Trinis and what are the others to come?
Astra Zeneca and Sinopharm
Johnson and Johnson and Moderna
What are the 2 types of Communication?
There are 3 types of communicatiom
1. verbal
2. non-verbal
3. written
Conflict Management Styles
What do these stand for?
C
C
C
A
A
COMPETING
COLLABORATING
COMPROMISING
ACCOMMODATING
AVOIDING
Identify ALL common forms of police corruption.
Bribery, Mooching, Chiselling, Favoritism, Perjury, Premeditated Theft, Shopping, Shakedown, Prejudice.
Competence is knowing how to get the job done and knowing what it entails.
It is knowing:
L
P
P
HR
LAWS
POLICIES
PROCEDURES
HUMAN RIGHTS
Who trinis really blaming for the rise in covid in T&T
d PNM
When a message is being sent, the Sender Decodes the message
TRUE/FALSE
False
Define Mediation and tell us how many steps are there in the mediation process?
Mediation is defined as interference by a third party to assist in the resolution of a conflict between two or more parties.
There are 4 steps in the mediation process
What are the Core Principles of Procedural Justice?
Voice, Transaction Neutrality, Dignity and Respect, Trustworthiness
Fill in the blanks
Generally, people expect ________ and _______ _____ service from the ________.They expect a _______ of __________ in what the police do.
Generally, people expect TIMELY and ERROR FREE service from the POLICE. They expect a DEGREE of PREDICTABILITY in what the police do.
What was supposed to kill covid?
SUNLIGHT
What are the 4 types of Deception?
Fabrication
Half Truth
Implicit Fabrication
Altruistic Lies/Plays
What happens in the first two steps in the mediation process?
1. Begin with opening statements - introduce yourself - define your role - describe procedures (neutrality, confidentiality - describe the format - suggest behavioral guidelines
2. Allow each party to make an opening statement - maintain positive emotions