Special Delivery
This three-letter acronym stands for a network used for electronic transfers between banks in the United States, often used for payroll deposits and bill payments and can take up to 3 business days to process.
What is ACH?
It's what POps does if the user wants their money back and we have an available balance
What is a Refund?
This tool is the most used in POPs. It has all the relevant information on a payment and the mechanisms to action them.
What is Forest?
After it arrives in the mail, successfully deposited, and cashed by a vendor: Greg Morales could provide a user this type of proof of payment.
What is a Check Image?
This banking partner is one of Melio's oldest. They are headquartered in Memphis, Tennessee!
Who is Evolve?
This type of payout usually takes about 7 business days to deliver. Even in 2024, It is STILL one of the most popular forms of B2B payout methods!
What is a Check?
It's what POps does if for whatever reason a payment attempt fails but the user wants us to attempt a delivery once again
What is a Retry?
This communications tool is used by the whole company! It's not an NFL Quarterback, but you can certainly call a "Huddle"
What is Slack?
After 3 business days and a successful USD bank transfer between two US banks, Crystal Ferreira could provide this to a user if a vendor's bank needs to track the funds.
What is a ACH Trace Number?
It's not a pie "in the sky" concept: We do pay our Hong Kong vendors in USD thanks to this partner
Who is Currency Cloud?
This global messaging network that one of Melio's partners uses for USD international payments facilitates secure and standardized communication between banks and financial institutions outside of the United States
What is SWIFT?
This term describes the process by which Melio returns already deposited fees. This also needs management to approve it.
What is a Reimbursement?
It may not be Buddhist, but it's certainly Melio's largest ticketing system!
What is Zendesk?
If a user requests proof that Melio sent a USD payment to his vendor in Buenos Aires, Argentina scheduled on the Melio platform last week: Cindy Feliciano can easily provide this to them.
What is an MT-103?
This is a true versatile partner for Melio. They provide us services such as card payment collects and bank transfers. Unfortunately, they do not process check payments for us.
Who is JPM Chase?
This type of payout involves sending vendors a secure email with a link to a digital Mastercard issued by Chase, which can be used to process payments through a Point Of Sale system
What is a SUVC (Virtual Card)?
It's what POps does by requesting a return of funds from a payment through a banking process that may take up to 5 business days and is distinct from a chargeback.
What is a Reversal?
This older tool, though not widely used in Melio, is employed by POps to review transaction reports and chargebacks, and it primarily stores files in CSV format.
What is Dropbox?
POps obtains this as proof of payment for expedited checks
What is a Fedex Tracking Number?
Our Push 2 Debit payments are possible thanks to this partner.
Who is Tabapay?
This type of payment delivery is the fastest Melio is currently offering. As a matter a fact, it's so fast that some may think "This Can't Be Real!"
What is RTP (Real Time Payment)?
It's what POps does with International USD payments that never reached the vendor in order to get the funds back
What is a Recall?
This tool is what the Recovery team uses to identify and record Melio's Dispute Cases, Internal & External Losses. It's also the name of Ricky Ricardo's wife!
What is LUCY?
RTP's are fast, but this type of proof of payment is "solid" and "grounded"
What is a Firm Root ID Number?
International Foreign Exchange is the newest service provided by Melio in which users can pay vendors in currencies such as GBP, EUR, and AUD. This partner is a "Sage"
Who is Wise?