Porting

ASAP/CRM

100

Amdocs

Who is the vendor for ASAP/CRM?

200

History of account activity

what is View Memo page?

300

non-active CTN on a new BAN

What is the account overview page?

400

API ATG

What is an online PR?

Exceed

100

Steps for 6G / 8A / 8C / 8D.

What is the Helpdesk policy?

200

6N Port out

What is creating an Amdocs ticket?

300

Mixed Service

What is the Modify Pending process

400

ROS Porting Support

What is the Exceed search option for Porting articles?

SMG

100

Green Screen

What is SOA?

200

Flow of the Port

What is the SMG/History page

300

NNSP/6214 to ONSP/6214

What is an internal Port?

400

account name, account#, pin#, zip code

What is the OSP information on the ICP Port Details page?

Cherwell

100

24/48

What is an Amdocs time SLA?

200

Next begin work, and set to pending

What are the steps to assigning an Amdocs ticket?

300

Begins with Care

What is a Customer Account ticket?

400

95%

What is the metric for ticket logging?

Miscellanious

100

Fix a Port routing issue. 

What is a Webtrax ticket?

200

Request assistance with PR issue.

What is the Port Chat room?

300

1st 2 minutes and 2nd Request 2 minutes.

How many times should an agent post for assistance?

400

6214 and X508

What is the SPIDs for AT&T and Cricket?