General Harassment Terms
An associate experiences "unwelcomed/unwanted" behavior from a co-worker
Harassment
A plan or program that outlines the expectations of appropriate behavior in the workplace
Harassment Prevention Policy
Promptly investigate all complaints of harassment
Sense of urgency/Timeliness
A manager promises an associate an "Outstanding Review" rating if the associate agrees to be their date for an overnight rendezvous
Quid pro quo
All levels of leadership make themselves available to listen to any associate concerns.
Open door policy
Eliminating discriminatory jokes, posters, graffiti, emails and pictures in work areas
Taking action
Repeated infliction of verbal abuse, use of derogatory remarks, insults, and epithets, verbal or physical conduct that a reasonable person would find threatening, intimidating, or humiliating
Abusive conduct
A _________ can be the associate’s supervisor, a supervisor in another department, a co-worker, or someone who is not an employee of the employer, such as a client or customer.
Woman or Man
Harasser
Having the ability to act independently and make decisions without authorization
Taking responsibility/ownership
The HR department only hires females because they feel men are not as hard working as females
Gender discrimination
Allowing associates to express concerns, understanding what they are telling you, being sympathetic and taking appropriate actions
Active listening
Demonstrating professional behavior, treating others respectfully, enforcing policies and procedures, treating people fair and equally
Setting a good example
A manager reduces the hours of an associate who refused to go out on a date
Retaliation
Participating in day to day operations, listening to associates, following up on concerns and connecting with associates
Participatory Management
Management exhibits care and concern for associates, they in turn will ‘mirror’ that care and concern to our guests
Mirror Image