Order Taker
What does finding a yes in every no mean?
Why is it important to help the runner?
To keep cars moving quickly!
Why is it important to communicate/say out loud what item you are making every time?
So that there is no product made twice
What do you do if a customer orders a flavor that is unavailable?
Call # on receipt or wait for dasher to call
Why do we ask for here or to go?
It is CA law
How do you upsell a customer?
Offer layering, bigger sizes, and toppings
Why should you always check receipt to bag?
To verify all items are inside bag!
If there is an extreme shake and a child's yogurt on the bump screen - what should you make first?
Always make the most difficult item first so the cash/expo can make the easier items to be handed out first
What do you do if you receive multiple orders at once?
Follow once receipt at a time and stay organized
Why is it important to ask for the customer right away for a lid or a spoon?
It determines whether you hand it to them right away after typing order into POS or bagging it
Why should you always say "what else can I get for you?" vs. "anything else?"
Saying "anything else" sounds impatient and rushed. "What else can I get for you" sounds more welcoming and encouraging to our customers!
What do you do if product is made messy or incorrect by your runner?
Ask the runner to remake the product. Track waste on waste sheet!
Why is it important to clear the bump screen after every order?
To make sure no items are made twice
Why does the Dasher have to confirm the order?
To make sure the dasher is taking the correct order and/or prevent theft
If there are multiple crew assigned to inside - why should you help the next group in line instead of helping the group the current squad member is on?
It will move the line along faster
What should you say when you are having a hard time hearing or understanding the customer over the headset?
Please order at the window!
What should you ask the customer before telling them what their total is?
if they have the loyalty app
Is the runner supposed to wear a headset? And why?
Yes. To hear any special requests and to try to pace themselves to the customer.
Why does an order need to be double bagged?
To create better insulation
What should you be doing while customers are deciding what to order?
Cleaning and stocking topping bar or cups
Why should an order taker on a 3 person DT never float positions and start making product?
Because it will cause confusion/miscommunication between positions. THis can result in waste/extra product being made.
What should the cash/expo position do before dropping their 20's?
Use the counterfeit pen
Why is it important that every runner uses the scales?
To always ensure order accuracy and picture perfect product?
How do you pause paytronix and door dash?
You should never pause without Area Manager approval.
What tone of voice/ demeanor should you always have when a customer inside is ordering?
Upbeat, remain eye contact, smile