Listening/Speaking
When listening to someone speak where should your eyes be looking
What is Locked in eye contact with the speaker?
When trying to a culture different than your own you should find
What is Common Ground
If an argument cannot be resolved, and all that could be said has been said, it is best to do this
What is agree to disagree?
sensing other people’s emotions and taking an active interest in their concerns.
What is empathy?
When first meeting a new group what information should be exchanged
Housekeeping details such as Names and contact info
When Listening the best way to accept somebody's point of view is to
Avoid making judgments
A feeling of unjustified judgment towards a certain group is called
What is Prejudice
When conflicts get too intense, and no one is listening to one another, it is best to do this
What is slow down and/or take a break?
when recognizing you full range of of emotions, strengths, and limitations
what is self- awareness
What strategy is the best way to maximize a team effort
To delegate or split up tasks
When listening how should you let the speaker know you are paying attention
What is By making an assuring statement like and “uh-huh” or a “yeah”
What is the most common form of bullying in the modern world
what is Cyber bullying
To resolve a conflict, you should brainstorm as many of these as possible, then choose one to implement.
What is a solution?
Responding skill-fully to strong emotions, practicing honesty and integrity, and staying open to new ideas
what is self-regulation
When starting a group project, you should all agree on
Desired outcome
When speaking don't use “you” statements use ___ Statements
“I” statements
What are the two types of cultural grouping
What is Collectivist and individualist
When we’re angry or upset, we can take a minute to do this. Perhaps we are ready to take offense—waiting to pounce on something the other person said. Perhaps, without realizing it, we did something to create the conflict. Or maybe the other person is simply saying what we don’t want to admit is true.
What is self-reflection?
Persisting to achieve goals and meet standards of excellence
What is motivation
What is the most challenging aspect of team projects
Scheduling team meeting times
Is it ever okay to ask for a break when somebody is speaking and why
It is, taking a break can give your mind a pause so you can stay focused on the speaker and avoid distractions.
What should you do when you hear a bigoted joke even if others laugh at it
Speak out against such hurtful comments
In times of conflict, we often say one thing and mean another. So before responding to what the other person says, use this, then check to see whether you have correctly received that person’s message by saying, “What I’m hearing you say is … Did I get it correctly?”
What is active listening?
Listening fully, speaking persuasively, resolving conflict, and leading people through times of change
what is skills in relationships
What is the most important and most difficult role in any team
The role of team leader