LME
Up to how many months can a customer extend their account?
Up to 6 months
When can a DNC account be submitted for RPIC?
Can be submitted at 40 DPM
If a customer receives a payoff from a representative … How long is that payoff good for?
Lease Payoff is good for 10 calendar days
When a Third-Party notifies TFS of a customer passing, what article should we use?
Submit a First Notice of a Deceased Customer
What will the customer receive in the mail once payoff is processed?
All paid in full docs such as title and bill of sale
Recite the denial talking points for an LME
The account does not qualify for an extension. A letter will be sent to all Parties on the account explaining [Toyota's/Lexus's] decision.
How many times do you have to call MFA numbers?
3 times
If a customer receives DSDs on Oct 20th , what day do we have to receive the payoff by?
October 30th
What is the earliest time frame that Post Mat Talking Points can be given?
45 DAYS
Can you say the POST MAT talking points verbatim?
Y or N - If a customer is 10,000 over mileage for a 1st LME , Will they be approved ?
YES
If there is a BCN – Do you have to find skip numbers in ACCU/C360?
No, BCN do not need SKIP work
Which states are Non-DSD states?
CO, DC, FL, HI, IA, KS, ME, NC, PA, SC, SD, WI
When a customer returns the vehicle, Is the disposition fee $300 or $350?
$350
How many presidents are on Mt. Rushmore?
4
Recite the talking points for an approved LME
LME is approved, on a month-to-month basis for max of 3 months , Additional mileage , Keep Registration and insurance current , purchase price reduces
True or False – You get more points if you submit an RPIC before 45 days?
False – You can’t submit an RPIC at 45 days
The customer will receive a check for the overage
Recite the Call Monitoring Disclosure
"This call may be monitored and recorded for quality purposes and assurance"
Name that Movie - "I wanna speak to your supervisor!- Better yet I'm gonna write a letter. "
White Chicks
When the Customer is between ______Days Past the Scheduled Maturity Date, and Team Member is approving a LME that requires a signature, reduce the standard 14 day Return by Date to not exceed 50 Days Past the Current Maturity
36-49 Days
If a customer was previously granted an LME but never returned the forms and the account is now 50 DPM, which form will be sent?
6255
T OR F … If a Toyota/Lexus dealer sends in a payoff, do they also need to send in a dealer license?
TFS dealers do not need to send dealer license
On inbound calls, Team Members are required to provide the Mini-Miranda Statement if the phone is handed from the original caller to the Customer, Co-borrower, or an authorized Third Party in all States and District of Columbia if the account is greater or equal to ___ days past due.
31
Do SET dealers need to send in a dealer license?
TRUE