Chapter 7
The process of turning creative ideas into useful products or services.
What is innovation?
The Chocolate Factory has one person melting the chocolate, another pouring the chocolate into a mold, and another packaging the chocolate. This is an example of ____ element of organizational design.
What is work specialization?
Knowledge about the organization provided by current employees is an example of ___ recruiting source?.
What is employee referrals?
____ are the five stages of group development.
What is 1) Forming, 2) Storming, 3) Norming, 4) Performing, 5) Adjourning?
The definition of organizational behavior.
What is the study of the actions of people at work?
This is the term for the vertical expansion of a job by adding planning and evaluation responsibilities.
What is job enrichment?
One common reason employees resist organizational change.
What is the fear of uncertainty or loss of control?
The six key elements in organizational design are ___.
What is work specialization, departmentalization, authority & responsibility, span of control, Centralization, formalization?
Temporary involuntary termination that may last only a few days or extend to years is the definition of ___ downsizing option?
What is a layoff?
According to Tuckman's model, the definition of "Forming" includes ___.
What is orientation and introduction?
Three major focuses on organizational behavior.
What are individual behavior, group behavior, and organizational aspects?
Name the five core job dimensions.
What is Skill Variety, Task Identity, Task Significance, Autonomy, Feedback?
The type of change involves altering job design, reporting relationships, or coordination.
What is Structural Change?
This element of organizational design focuses on standardizing jobs by establishing rules and procedures.
What is formalization?
"The achievement of a work environment in which all individuals are treated fairly and respectfully, have equal opportunities and resources, and can contribute fully to the organization’s success". This is the definition of ___ chapter 9 term.
What is inclusion?
The minimum number of individuals involved involved in a group (hint: definition of a group).
What is two?
Six important employee behaviors.
What are employee productivity, absenteeism, turnover, organizational citizenship behavior, job satisfaction and workplace misbehavior?
This is the theory in which employees compare what they get from a job (outcomes) in relation to what they put into it (input).
What is the equity theory?
Managers can do ____ to reduce the resistance to change.
What is communicating clearly and involving employees in the change process?
This type of flexible work arrangement allows employees to work from any location.
What is remote work?
Name some five aspects of diversity and inclusion.
What is age, gender, race/ethnicity, disability/abilities, religion, LGBTQIA+?
A newly formed project team is experiencing confusion and lack of direction. Team members are unsure about their roles and responsibilities. According to the stages of group development, this team is likely in the ___ stage.
What is Forming?
The three components that "attitude" is made up of.
What is cognition, effect, and behavior?
The most comprehensive explanation of how employees are motivated
____ type of workplace culture best supports innovation.
What is a culture that encourages creativity, collaboration, and risk-taking?
____ is when lower level employees are able to make decisions without the permission of upper level management (hint: element of organizational design).
What is decentralization?
This type of training has employees learn how to do tasks simply by performing them, usually after an initial introduction to the task.
What is on-the-job training?
A company has created a team to develop a new marketing strategy for a product launch. The team includes members from the marketing, sales, and product development departments. This is an example of ___ type of formal group.
What is a Cross-Functional Team?
The definition of cognitive dissonance theory.
What is any incompatibility or inconsistency between attitudes or between behavior and attitudes?
A component of expectancy theory, this is the probability perceived by the individual that exerting a given amount of effort will lead to a certain level of performance.
What is expectancy or effort performance linkage?