Data
What is in the custom financial payment type included in GMS?
Complimentary
What character did Meghan dress up as at the local IHOP....and how much did she earn a week?!?
SpongeBob Square Pants! $50/week
What are our five main education platforms?
LMS, HS Train YouTube, Fran Connect, Zenoti University, & 1Huddle
How often does a client receive a SMG survey from spas in their first year in operations?
Once every 60 days
How often does a client receive a SMG survey from spas 1+ years in operations?
Once every 90 days
What are the monetary payment types that are included in GMS?
Cash, credit cards, and gift cards
Which Ops used to perform on stilts?
Natalia
What is onboard training?
New hire training & training from H&S education platforms/vendor platforms
True/False: SA observations should take place before the FQE discussion.
True
How many days prior to a spa's first field visit should they receive their EVC?
Seven days
What is the main goal of static reports?
To guide spa leaders where to celebrate and where to coach.
What Ops is a miracle baby that was pronounced dead at birth three times?!?
Bev
What is continuing education?
Training that often provides CEU credits
How many days prior to a spa's first field visit should they receive the preliminary FQE?
What is our STRETCH goal for total member count for a new spa at the end of their first year?
615 members
What are the three items that are SUBTRACTED from the GMS equation?
Tax collected, tax collected on complimentary, & tax and tips on gift card redemptions
What Ops has a tattoo of their dog?
Lauren K
What is ongoing training?
New service rollout training & elite education programs
When does a new spa's Friends & Family event typically take place?
The Saturday after training week
True/False: We recommend delivering monthly check in's after the first month of operations is complete.
True
Name the ten key performance metrics of the KPI report.
GMS, YoY comp, members last week, new prospects, memberships sold, attrition, net gain/loss, gift card sales, average ticket, & # of service tickets
What Ops cleaned pools but was let go for swimming in them?
Chelsea
What are the three types of education categories?
Onboard training, continuing education, & ongoing training
What is our GMS goal for a new spa at the end of their first year?
$518,925
What is our goal for total member count for a new spa at the end of their first year?
559 members