Returns
How many days does an Athlete have to do a return if they made the purchase from DSG, GG, or PL?
90 Days
When should an Athlete expect to receive a refund when returning their online order by mail?
2-3 weeks
What should be done on our end if the Athlete received golf clubs without the headcover or received the incorrect ones?
Escalate to CSC Gold Headcover/Adjustment Tool Assignment Group
Give at least three scenarios where you need to process a Post Order Adjustments.
Pricematch within 14-days of purchase
Mis-ship
WIZMO
Forgot to apply promo code
Delayed shipping
Percentage off for an inconvenience
If the athlete purchased the item in store, where can the athlete return the product?
Any store near from their address.
I need to return something I ordered online. Will the shipping be refunded as well?
No
What is the first option that you need to provide to the Athlete in order to resolve a security tag issue?
Visit a store.
What are the Athlete's option to request for an exchange for their online orders?
In-Store
Mail-In
What items cannot be returned? Name at least three.
Firearms, Ammunition, Hunt Bows, Crossbows, Black Powder Rifles/Muzzleloaders, Gun Powders (black powder, smokeless black powder and reloading powder), Primers, Outboard Motors, Gas Powered Go-Karts, Gas Powered Mini Bikes, Gas Powered Recreational Vehicles, Ice Augers, Generators or any other products requiring gasoline or fuel, Used Bikes, Airbeds, Special Order items, Autographed Collectibles and Gift Cards.
When should an Athlete expect to receive a refund when returning their online order in store?
7-10 business days
What could be the best possible resolution to resolve a mis-ship case and the item costs less than $50? Athlete has a good history and doesn't want to visit a store.
Offer a reship first. If it does not work, a refund.
In handling mish-ship cases, what should be ask first from the Athlete to verify their claim that they received damaged, used, dirty, or incorrect items?
Photos
An athlete purchased a bike online. How long do they have to return if it has not been used?
24 Hours
If the Athlete will process an online return, how will they be refunded?
They will be refunded to the original payment method they've used.
What could be the best possible resolution to resolve a mis-ship case and the item costs more than $50? Athlete has a good history and doesn't want to visit a store.
1. Offer to place a new order with a 10% discount.
2. Refund the original order.
3. Advise the Athlete to return the item whether via store or mail-in.
Bill ordered a Stanley Cup. Upon opening the package, he noticed that there are scratches on the cup. He sent a picture already of the item and has a good record with us. What could be best done to help Bill?
Offer the following:
1. If they would like to keep the item offer a credit of the purchase starting 10%.
2. Advise to return the item to get a full refund and offer to place a new order with a 10% discount.
Store Credit for the lowest selling price
I paid for my order with a gift card and a credit card. How does the refund work if I will process a return?
Amount will be credited first to credit card, and if there are excess amount, then to the gift card.
Athlete George received his Nike shirt with a tiny stain on the sleeve. George wanted to report the issue but stated that when he washed the item the stain came out. The teammate felt bad for the inconvenience and wanted to offer a discount to George for the trouble. What would be suitable amount in this instance?
A credit of 10% or apply 300 scorecard points which would generate a $10 reward
After processing an appeasement, what are the pieces of information we should provide to the Athlete? Enumerate for each case:
1. Reship
2. Refund
1. For Reshipment, New Order Number and EDD
2. For Refund, Amount of the Refund and Timeframe