Product Knowledge
What are 3 features and benefits of online banking?
Access to account anytime. See cleared checks and statements. Transfer funds between accounts. Bill pay. Deposit checks. Zelle.
What are 3 reasons why someone would benefit from a credit card?
Debit consolidation, big purchase, new to credit and need to rebuild credit. Fraud not using own funds when purchasing online.
What type of home loan products do we offer at branch level?
HELOC and Fixed Equity
When was Coastal1 Credit Union founded? And what is the difference between a credit union and a bank?
1928
Banks are a for profit financial institution owned by shareholders, while a Credit union is a not for profit cooperative owned by its members. The money we earn we give back to our members and the communities we serve.
Who is the AVP, Financial Relationship Manager?
Deb Lafferty
How do you quote an interest rate on a deposit product? (Ex. CD)
You quote the percentage advertised while using the wording “Annual Percentage Yield” at least once. Then “APY” for all other rate quotes.
Example: 13 month CD with an annual percentage yield of 3.65% and 24 month offering 3.50% APY
What are Elan’s current promotions?
Elan is excited to announce that from April 1 – June 30, 2026.
Everyday Rewards+ Card — 25,000 Bonus Points
Business Cash Preferred Card — $350 Bonus Offer
Everyday Rewards+ and Business Cash Preferred cardmembers will enjoy a 0% introductory APR on purchases and balance transfers for 12 billing cycles (Note: New employee Everyday Rewards+ cardmembers will enjoy the introductory 0% rate for 15 billing cycles.)
Name all types of personal/consumer loan products offered by Coastal1?
Personal/Consolidation Loans (48/60 months), Personal LOC, CD and Share Secured loans, Overdraft Protection and Auto loans
What does NCUA stand for and what coverage does it offer to our members?
National Credit Union Administration
$250,000 per account ownership category. Including individual, joint, POD, living trusts and IRAs.
Business are separate.
What is the fee for sitting with one of the business partners in Wealth Management?
No fee. Complementary service offered to all of our members.
List all checking accounts offered by Coastal1 Credit Union and any fee’s associated if balances are not maintained?
Free checking- No fee
Advantage checking- monthly maintenance fee $25
Direct checking plus- monthly maintenance fee $10 (waived with DD)
Spectrum checking- monthly maintenance fee $12.00
List 3 facts about the Balance Transfer feature on Elan's Credit cards?
BT have a minimum of $100. Can be completed for up to 92% of the credit line and max transfer of $15K. BT are subject to a fee that is a % of transfer amount or flat fee (available on terms and conditions). Can take up to 4 weeks to process. Will not close original account. Cannot consolidate an Elan card to a new Elan card.
What are the differences between a Personal Line of Credit and Overdraft Protection?
Personal line of credit is up to a $25K loan amount. And can be used as a LOC where disbursements can be made drawing directly from the line.
Overdraft protection needs to be linked to a checking account, and member can draw from account if/when they go negative. Max loan amount $5K No direct disbursements available.
When did we change our name from Pawtucket Credit Union to Coastal1 Credit Union?
May 18, 2022
Who has Coastal1 partnered with to offer Wealth Management options to our members?
Ameriprise
Which account offers the member a CD rate bonus for combined deposit relationship?
Advantage Checking
What credit score do you need for a savings or CD secured loan?
Credit not pulled but repayment history is reported to credit report.
What does OFAC stand for?
Office of Foreign Assets Control
Who are our Wealth Management Partners?
Jason Platt, Steve Laverne and Chris Libutti
What is the fee assessed to CD members who move their funds from Coastal1 to Wealth Management?
No fee. Waived due our partnership
What are the minimum credit scores for secured and unsecured type loans? And what credit bureau do we pull from?
Secured: 640 Unsecured: 650 Credit bureau: Experian
Name 2 members of our Board of Directors?
Ronald Leclair, Lynn Weinstein, Paul Lefebvre, John Richer Jr, Frank Casarella DMD, Kevin Tracey CPA, Lawrence Monastesse, Linda Moffat, Richard Leclerc, Mario Carlucci, Jaqueline Ash and Johnny Luo
Name 5 conversational cues that would prompt a Wealth Management referral?
Any life event. Birth, Death, Marriage, Divorce, Job change (leaving or starting), Retirement, Inheritance, Purchase of a home and Sale of a home. 401K.