COORDINATORS
Where would you find the Config File and Demo JSON in Salesforce?
Onboarding Project -> Files
How can you remove property logos from emails?
a) You disable the option “Enable logos in emails” in your stay settings
b) You remove the placeholder {propertyLogo}
c) You can't
c) You can't
You can have your kiosk set up as a kiosk, but there is also a second option where it becomes handheld. How is it called?
Co-Operator
For Booking.com direct integration, thanks to the Onboarding team, a video will be added to:
1) The Help Guide
2) Mews University
Help guide
What is Alina’s puppy’s name?
Fabio
Is the legal email needed for all properties, even if they are part of an existing chain?
No, if a property is going to be part of an existing chain, the legal email will be taken from the chain set-up.
There are a few overbookings in the system. The client asks you how they can find those reservations quickly, what do you tell them?
1) Use the Reservation report
2) Set the Timeline on Month-view so you can spot them easier
3) Use the Availability & Occupancy report
1) Use the Reservation report - filter it by Space and check the "None" section
Can guests cancel their reservations on the Booking Engine or the Guest Portal?
When a guest is making a reservation using our Booking engine on your website, they automatically have access to the Guest portal after receiving a confirmation email or a customer-added email.
The customer is not able to cancel or modify the reservation by themselves in the Guest portal.
But they can use the Chat with us option, which will message you directly. Or they can click on Reservation details to see all the contact details of the property.
Age categories for Stays are being tested on Live hotels (channel manager)
True
Who said: "I love travelling, yoga and surf?"
Katja
Can I use the same 2022 RIA file in order to have a successful import?
No, files always need to be up to date and not edited in any allowed way - it causes errors.
Looking at the Reservation Overview, one of the options is to sort by “Staying”. What does this tab show?
1) All stay over reservations
2) All stay over reservations sorted by the Booker
3) All arriving and stay over reservations
4) All arriving, departing and stay over reservations
4) All arriving, departing and stay over reservations
Is it mandatory to have a Mews Terminal to set up the Kiosk?
No, it is not. But if you Balance check is enabled and your automatic settlement is 1 night, you need to make sure to charge the guest before their arrival thru Mews Gateway.
Where can you find an integration report that shows all active integrations in use?
Looker
Who worked at a theme park before?
A. Dorus
B. Maya
C. Xavier
Xavier
What 3 things will force a coordinator to refuse to build a Production Environment? (chain)
1. Outstanding Payments
2. Incomplete information (email, website, telephone number)
3. NO Chain confirmation in writing
When activating the Help Ukraine charity campaign in your stay settings, where will the donation links be added?
a) To the confirmation page of the booking engine
b) To the guest portal
c) All of the above
c) All of the above
What impact does the chain setting "do not send customer added e-mail" have on the guest portal?
It will just place a GDPR disclaimer when guests go to the guest portal. Guests have to consent to us processing their data.
What are tech stacks and how many do we planning to have?
An accumulation of integrations that work together as an ecosystem.
3
Which team member is a Sommelier in training?
a) Alice
b) Saul
c) Victor
b) Saul
Which cell (or info) is connecting spaces and space categories?
Abbreviation (short name)
How will a client know what their average length of stay is?
1) They can use the Availability and Occupancy report with the correct filters
2) They can request this information through Support
3) They should calculate it themselves in Excel, with use of the Reservation report
4) They can use the Time Spent report
3) They should calculate it themselves in Excel, with use of the Reservation report
Size does matter, like the size of an android tablet for the kiosk. What is the minimum size requirement?
10 inch
From the connector team, what new endpoint has been created to make our messaging API accessible to integration partners?
messageThread/add & messageThreads/getall
How many chickens would it take to be able to kill a lion?
Just one chicken. If the lion tries to swallow it whole and it gets stuck in its throat, the lion can suffocate and die.