MIT Scenarios
You've had to ask the MIT for 3 days in a row to tuck their shirt in throughout the shift, on the 4th day they show up with their shirt not tucked in
1. Seek to understand
2. Coach the MIT
3. Let the FTM know, include in the MIT recap
When entering in waste it is known as
What is Create Inventory Adjustment
An MIT needs to be off for his closing shift
What is contact Field Training Manager
The amount of times an MIT completes inventory during their 1st week if training
What is zero times
On the Operations Assessment, what is the standard for the display cooler
What is clean, properly set up, full, and faced
You find out that the MIT has been asking Team Members for rides to and from their hotel
1. Have a conversation and correct this
2. Let the field training manager know
Purchase by Invoice is used for completing what task
What is Paid Outs
The MIT keeps missing peak volume to take phone calls
What is have a conversation and contact the Field Training Manager
During this week the MIT should be working the same shifts as the GM
What is GM shadow week
On the Operations Assessment, what is Guest Engagement
Managers conducting table touches, coaching TMs, and engaging with Guest through DT window
During inventory, the GM keeps walking away leaving you and the MIT to count by yourselves
1. Have a conversation with the GM to ensure the MIT is side by side
2. Let the FTM know
The report that shows what you actually sold compared to what the system says you've sold
What is the AvT report
What is Actual vs Theoretical
The Corporate Trainer will not be present during the MITs opening shift
What is create a Game Plan
The amount of times an MIT places a truck order during the 2nd week of training
What is two times
What is Food Safety and Operations Excellence assessments
The MIT keeps telling you that training is going well, however the MIT has been in communication with their group and is telling them that they are not getting good quality training. Their group calls the FTM relaying the feedback that the MIT is saying that the trainers do not know their SOPs, the Corporate Trainer is absent from their training, and they are being used as free labor
1. Be present during training
The three ways you can reconcile an invoice are
What is Daily tasks, Recent Vendor Orders, and Purchasing Overview
The MIT is starting next week and you need to organize their shifts
What is create a Trainer Line Up
When does an MIT training to be an Operator start building a schedule from scratch?
What is week 4
The number of times the GM & Operator complete the Operations Assessment
Once a quarter
4 times a year
The MIT shows up to the shift and starts telling the managers about you about how the previous night, they accidently locked themselves out of their hotel room naked.
1. Let the MIT know to have professional conversations
2. Let the FTM know
The tool that you apply to your schedule that allows for accurate ideal staffing data is known as
What is Staffing Level Template
Weeks of training requires for GM & Operator, AGM, SLs for an NRO
What is
5 weeks
4 weeks
2 weeks
Total amount of times an MIT training to be a GM conducts a pre shift meeting
What is a First Priority