CLAIMS
RECURRING MONTHLY ACCOUNT: WHAT DOES THE CUSTOMER NEED TO DO WHEN THEY CHANGE THEIR PAYMENT INFORMATION?
SIGN A NEW AGREEMENT
HOW MUCH IS THE DISCOUNT FOR MCD? MULTI CAR DISCOUNT?
20% FOR EACH CAR
WHAT IS THE CHEAPEST TERM POLICY THAT WE OFFER
SELECT 10
WHAT IS THE OFFICE FAX NUMBER?
2198860421
SFPP STANDS FOR WHAT?
STATE FARM PAYMENT PLAN
WHAT DISCOUNT ALLOWS THE CUSTOMER TO OBTAIN A DISCOUNT IF THEY ARE UNDER THE AGE OF 25 WITHOUT TICKETS OR ACCIDENTS?
STEER CLEAR
WHAT TYPE OF POLICY ALLOWS THE CUSTOMER TO PAY FOR LIFE INSURNACE AND IF THEY OUT LIVE THEIR POLICY THEY CAN GET ALL OF THEIR MONEY BACK?
RETURN OF PREMIUM
WHERE CAN WE LOCATE WHO A CLAIMS ADJUSTER IS ON AN OLD OR EXISTING CLAIM?
INSIDE THE CLAIMS TAB ON THEIR ECRM ACCOUNT
HOW MANY QUOTES PER DAY ARE NEEDED FOR OUR OFFICE TO REACH ITS GOALS?
16
WHAT ARE THE DIFFERENT TYPES OF SFPP?
MONTHLY, RECURRING MONTHLY, QUARTERLY, SEMI ANNUAL, RECURRING SEMI ANNUAL, RECURRING ANNUAL
DRIVE SAFE & SAVE GIVES THE CUSTOMER AN STARTER DICOUNT OF HOW MUCH>
5%
WHAT IS THE NAME OF THE POLICY THAT ARE ONLY FOR PEOPLE AGED 50-80?
1. TO CONSIDER THEIR DEDUCTIBLE
2. TO OBTAIN AN ESTIMATE FOR THEIR DAMAGES
HOW MANY OUTBOUD CALLS DOES EACH TEAM MEMBER NEED TO MAKE PER DAY FOR THE OFFICE TO HIT GOAL?
100
RECURRING MONTHLY: A CUSTOMER WANTS TO CHANGE THEIR AUTO PAY PULL DATE FOR THIS MONTH & GO BACK TO THEIR REGULAR DAY NEXT MONTH.. WHAT IS THE PROCESS FOR THE BEST CUSTOMER EXPERIENCE?
1. LET THE CUSTOMER KNOW THAT WE CAN HONOR THEIR REQUEST
2. CHANGE THE PULL DATE TO THE DATE SELECTED BY THE CUSTOMER
3. CREATE A TASK & AN OUTLOOK REMINDER ON YOUR CALENDER TO CHANGE THE DATE BACK FOR THE CUSTOMER.
HOW LONG DOES IT TAKE FOR A CUSTOMER TO SEE A CHANGE IN THEIR DSS DISCOUNT?
6 MONTHS OF DATA HAVE TO BE COLLECTED
IN ORDER FOR A STATE FARM AGENCY TO BE CONSIDERED A "TRAVEL OFFICE" HOW MANY APPLICATIONS ARE NEEDED?
65
WHAT INFOMATION IS NEEDED IN ORDER TO FILE A DEATH CLAIM?
1. DATE OF DEATH 2. CAUSE OF DEATH 3. BENE CONTACT INFO 4. FUNERAL HOME INFO
WHAT DO WE WANT ALL CUSTOMERS TO DO WHEN WE PROVIDE A GREAT CUSTOMER EXPERIENCE?
LEAVE US A GOOGLE REVIEW & RECOMMEND US ON FACEBOOK!
WHEN A CUSTOMER RECEIVES A CANCEL NOTICE BUT THEY SAID THAT THEY PAID WHAT DO WE HAVE THEM TO LOOK AT?
THE DATE THAT THE CANCEL NOTICE WAS CREATED. BOTTOM RIGHT CORNER JUST ABOVE WHERE THEY WOULD SEPERATE THE PAYMENT TICKET. IT MOST LIKELY CROSSED IN THE MAIL.
WHAT ARE THE DISCOUNT AMOUNT THAT A CAR RECEIVES WHEN THEY ADD HOMEOWNERS INSURANCE IN INDIANA?
15%
AT WHAT AGE DO WE BEGIN ALLOWING TERM POLICIES?
16