AppleCare told me
Does AppleCare+ cover the Apple-branded accessories that come with iPhone
Yes
What program does a customer need to be a part of in order to automatically enroll devices in Mobile Device Management (MDM)?
Apple Business Manager
Which products are eligible for an education discount?
MacBook pro, MacBook air, iMac, iPad, Apple Pencil, & Mac Mini
T or F - Only the 2nd generation iPhone SE will be able to download iOS14.
FALSE
How has the Dock been redesigned?
Floating + translucent.
Where can a customer check to see if they have AppleCare? (2 answers)
https://checkcoverage.apple.com, Settings> General> About
What website can you direct customers to look at to see more about our business team?
Apple at Work aka http://apple.com/retail/business
Who is eligible for an education discount?
Educator and college student
How many pairs of AirPods or compatible beats products can you connect to your AppleTV thanks to tvOS14?
Two
TRUE OR FALSE - You can now stream video for up to 1 hour longer and browse the web for up to 3 hours longer on a Mac notebook compared with Chrome or Firefox
FALSE
2 steps customers need to do before coming to their scheduled appointment
Turn off Find my iPhone and backup iPhone
What 3 things do Apple Business teams provide to meet customers’ business needs?
Services, Briefings, fulfillment
How would you position Today at Apple sessions to education audiences?
FIRST TO RESPOND IN CHAT AND POSITION WITH US
What four workout types are being added to the workout app in watchOS7?
Dance, Functional Strength Training, Core Training, and Cooldown
ou will now be able to translate entire web pages in Safari to English, Spanish, Chinese, French, German, Brazilian Portuguese, and what other language?
Russian
After Applecare+ expires how long do you have to add Applecare+ again?
60 days
Your customer has an iPad Pro that they use to write on PDF’s, mark up work documents, and create sketches. What macOS Catalina feature might you share with them?
Continuity Markup + Sketch
Name 3 things subjects that Today at Apple classes are on.
Clips, iMovie, Procreate, or Keynote, Photos, Garageband
In iPadOS 14 we are introduced to Scribble. What two gestures can you do to easily delete and circle handwritten text?
Scratch to delete + Circle to select
How much faster does Safari load than Chrome? (answer in %)
50%
How long can you have Applecare+ for?
Until the phone is considered “vintage”
What 5 pieces of information are required for an actionable business introduction?
Business name, type of business, personal contact information, number of employees, clearly stated needs
What programs does Apple offer to help teachers?
Today at Apple educator, Everyone Can Create, and Apple Teacher
What new features are coming to Messages? (4 Answers)
Pin favorite conversations, new ways to customize Memojis, add group photo/emoji for group conversations, and inline replies/mentions to chat.
Developers self-report their app privacy practices on the App Store, what do they have to report?
usage data, contact information, or location — and whether that data is shared with third parties.