Personal & Practical Needs
Human needs that people bring to an interaction
What is the definition of personal needs?
Name the key principle - “Sam, I appreciate your dedication and the effort you’ve put into our recent project. Your attention to detail and creativity have been valuable to the team.”
What is maintain or enhance self-esteem?
Name the interaction guideline - Let people know what you want to talk about and why it's important.
What is OPEN?
When giving feedback instead of vague comments, describe concrete actions or situations.
What is specific feedback?
The objectives you want to accomplish through an interaction.
What are practical needs?
Name the key principle - "It sounds like you’re frustrated (feeling) because/about the product launch did not go as planned (fact)."
What is Listen and respond with empathy?
Name the interaction guideline - Cultivate ideas to achieve the main goal and do this by seeking involvement from all participants. Only share your own ideas after listening to everyone else’s.
What is DEVELOP?
When giving feedback, don't wait until next performance review.
What is timely feedback?
To be respected valued and involved.
What are personal needs?
Name the key principle - "Let me give you some details on what started this process and why our group needs to have a key role in it."
What is share thoughts, feelings and rationale?
Name the interaction guideline - Before you begin discussing ideas or solutions, make sure everyone understands the details by clarifying any facts, figures, or information needed for others to be able to move forward.
What is CLARIFY?
When giving feedback acknowledge strengths and areas for improvement.
What is balanced feedback?
Solve problems, reach a decision, develop a plan
Examples of practical needs
Name the key principle - "Before we get too far along in the process, I wanted to take some time to ask you how you think the setup for the operation is progressing."
What is ask for help and encourage involvement?
Name the interaction guideline - To make sure everyone understands what's happening, go over the main points of the discussion and what people agreed to.
What is Close?
Do this when providing developmental feedback.
What is provide alternative actions and potential outcomes?
These are crucial for effective leadership and engagement, as it fosters a positive and productive work environment.
What are personal and practical needs?
Name the key principle - "I know this procedure is unfamiliar to you. I’d be happy to coach you through the process if you think that would be helpful."
What is provide support without removing responsibility?
Name the interaction guideline - Once you have a list of good ideas and alternatives, involve everyone in choosing the ideas to put into action, and specify what will be done, who will do it, and by when.
What is AGREE?
This is what STAR abbreviation stand for.
Situation / Task, Action, Result