Processing & Balancing Procedures
Everything But Encore Online
Mainframe Access Unavailable
100
True or False?
The sign for Please Pardon Our Delays should be printed in color.
True,
Post the Please Pardon Our Delays sign along the teller workstations.
- The sign should be printed in color for display.
100
True or False? We can withdrawal by cash from IRA & certificates if Encore is down.
False!
The following type of transactions cannot be performed when Encore is unavailable:
- Cash advances for non-Navy Federal cards
- Redeem savings bonds
- Sell foreign currency
- Withdrawal by cash
- Certificate and IRA transactions
- Withdrawal by check
100
True or False?
When Mainframe Access is unavailable, you can perform cash advances manually.
True
Authorizations must be processed manually for:
- Navy Federal cards
- Non-Navy Federal cards
200
If Encore is available (ie. online or offline), can transactions be manually processed?
No, transactions cannot be manually processed if Encore is available in any capacity.
200
After identifying the member, accessing the applicable system and verifying account information prior to processing transactions, and then processing the transaction, do receipts need to be retained until all cash boxes AND the branch are balanced?
YES. The receipts should be retained until all cash boxes and the branch have been balanced.
200
What does Mainframe Access Unavailable mean?
Mainframe Access Unavailable - Encore is accessible in an offline operating mode and other systems are not available.
300
If Encore is unavailable or the Verifone PIN pad is not working, what must be filled out reflecting member transactions?
This can be used for a manual signature as well.
Member Transaction Receipt, or NFCU 14
300
Name 3 transactions that cannot be performed when Encore is unavailable.
The following type of transactions cannot be performed when Encore is unavailable:
- Cash advances for non-Navy Federal cards
- Redeem savings bonds
- Sell foreign currency
- Withdrawal by cash
- Certificate and IRA transactions
- Withdrawal by check
300
How many Vault Custodians should be forwarding offline transactions to the Host when turned back online?
Only 1
400
When Encore is offline and other systems are available, what is the dollar limit processing transactions for members
There is no dollar limit unless Encore is completely unavailable.
400
Can members purchase gift cards during an Encore Outage? If yes, how? If no, why?
Yes they can purchase gift cards
- Team members must purchase visa gift cards by following the procedures for purchasing a card using the Visa Prepaid Administration Systems (PAS).
400
What must be checked before leaders call Service Desk for updates and estimated down time?
Check the Status Page for updates and estimated down time.
- Team Leaders must check the Status Page before calling the Service Desk.
500
What day-hold must be placed on checks when depositing during a system outage? Is there a form we give members when this happens?
There must be a 5-day hold and member must receive the NFCU 588 must be completed alongside the NFCU 14.
500
What are the 3 systems we can use to verify members when Encore is not available?
Hint: Not Encore
- UAD - Provides real-time account information (e.g., available balance)
- UAD/Member Information Summary (MIS) - Provides abbreviated real-time account information (e.g., current balance)
- Member Savings /Checking Information Lookup (MIL) - Provides account information based on the previous end of business posting date
500
When Mainframe Access is unavailable, what are 3/4 types of transactions that cannot be performed?
The following types of transactions cannot be performed during a mainframe outage:
- Redeem savings bonds
- Sell foreign currency
- Withdrawal by cash
- Certificate and IRA transactions
- Non-Member transactions