Conferred on members of the profession by one another and the larger society to which they belong
What is professional power
100
A person who facilitates the change process, understands the feelings of the group, maintains momentum and enthusiasm, is a role-model.
What is a change agent?
100
This occurs between or among individuals when there is a difference in values, ideas, perceptions, or goals.
What is interpersonal conflict?
100
The communication technique consists of active listening.
What is attending?
100
An innate feeling nurses develop that helps them to act in certain situations
What is intuitive thinking?
200
Gained through knowledge, expertise or experience.
What is expert power
200
The stage of change recognizes that the current way of doing something is flawed.
What is the unfreezing stage?
200
This conflict management approach is an immediate and obvious movement to stop conflict at the very start.
What is confronting?
200
A way of communicating that allows people to
express themselves in direct, honest, and appropriate ways that do not infringe on another person’s rights.
What is assertive communication?
200
This type of delivery system divides nursing work into functional roles that are then assigned to one of the team members.
What is functional nursing?
300
Based on admiration, respect, likability
What is personal power
300
This change theory believes that chaos is not random but may have order.
What is Chaos Theory?
300
This conflict management approach has both sides work together to develop optimal outcomes.
What is collaborating?
300
Expressing oneself in a direct and often hostile manner that infringes on another person’s rights.
What is aggressive communication?
300
This is a measure of the work commitment of an employee who works 5 days a week or 40 hours per week for 52 weeks per year; some agencies consider 36 hours (three 12-hour shifts) full time
What is a full time equivalent (FTE).
400
Based on position
What is legitimate power.
400
This change strategy is used when a leader orders change and those with less power comply.
What is power-coercive change strategy?
400
This conflict management strategy allows each side to give something up in order to gain something.
What is compromising?
400
This type of communication ignores formal avenue of organizational communication, is often inaccurate, and may consist of rumors.
What is grapevine communication?
400
Benefit time such as vacation, sick time, and education time
What is nonproductive time?
500
Process of increasing the capacity of individuals or groups to make make choices and transform those choices into desired actions and outcomes.
What is empowerment
500
This change strategy asserts that people will accept change when they see it as desirable and understand the need for the change.
What is the rational-empirical change strategy?
500
This conflict management approach ignores the conflict.
What is avoiding?
500
Language
Gender Differences
Culture
Generational Differences
Health Literacy
Anger