PPB

CIP Ver and CIP Except

100

What does CIP exception mean?

Need to verify the address and most likely reapply, they can provide proof of addy and TL/TC can get app through

200

What does CIP Verification mean?

Matching 3 of 4 and requesting docs if not verified

300

CIP Match - BLACK TEXT

Request Docs

400

CIP MATCH - GREEN TEXT

Clear CIP referral

500

CIP Exception with no PO Box but the address is correct

request address verification docs and send to TL/TC to clear once they are submitted

Joint Owners

100

Can a primary owner call to confirm a JO app?

NO

200

To confirm a JO app we need to verify: name, dob, mmn and ... 

FULL SSN

300

Who works paper JO applications

Back Office

400

Where to send an Add a JO Owner Authorization Form 

[e-mail]

500

Where are the steps to find a JO application?

Find the CIF (locate by social)

If not found, need JO form

If found – move to almanac – work tab – insert CIF – application pulls

- If no application found, is it locked?

yes – get TL TC to unlock

no – Get to acquisitions for paper application information.

True or False

100

U.S. Based Identification is required for Socure

True

200

If we see a deceased flag in innovis, we need to decline application.

False. we need to request documentation.

300

If the information in innovis is black for the PII, we pass the CIP VERIFICATION fallout of the application.

False. We would need to request documentation because black font color means the information cannot be used for verification

400

We use the custodians information to authenticate an application and clear referrals

True

500

SSA89 form gets uploaded by account center at discover.com/docupload

False

Referral Reason

100

DO7003

Block List Reason Code

200

DO6994

Negative List/FPF Reason Code

300

DO6995

Card Fraud Reason Code

400

Fraud Medium means the AH can do what?

Reapply or submit SSA 89 and copy of SSC

500

Lexis Nexis ID Only

Match 3 out of 4: Name, SSN, DOB, or Address

Other

100

How to send Notary form to applicant

Additional Info Email in Almanac

200

Dedupe app call

transfer to acq

300

If a CC says revoked, can we use it for verification?

No

400

If an applicant fails first level, we decline the app and what would next steps be?

Decline application and send to FO for HSU information to do new application or paper application

500

When the applicant passes first level and wants to reapply, what do we do with the application?

Notate then decline.